PACE Director of Center Operations, RN (Central Valley PACE - Stockton)

Available Staff Positions•Stockton, CA

7h•Onsite

About The Position

The Director of Center Operations (DCO) manages operational activities for a regional PACE center and associated Alternative Care Sites (ACSs) served by multiple PACE Interdisciplinary Teams (IDTs). The role leads regional center, ACS, and support-service operations to support access to services, customer service, quality, cost, and delivery performance in alignment with Central Valley PACE’s mission, strategic goals, and values. The DCO serves as a liaison among the center, support-service management, and PACE leadership, and supports equitable distribution of resources across IDTs. The position has broad responsibility for multiple disciplines and services, including administrative oversight of the direct operation of multiple PACE IDTs. Services include the clinic/day center, transportation, home care, therapies, nutrition, 24/7 nurse line, quality, and social/behavioral health. The DCO supervises Center, ACS, and Support Services Managers and may serve as an interim manager when needed. The role is based at the Stockton Center, with initial training at the Modesto Center, and requires travel to multiple sites as needed. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

Graduate of an accredited school of professional nursing.
Current, unencumbered California Registered Nurse (RN) license.
Current BLS CPR card certified by the American Heart Association.
Meet one of the following qualification pathways: a registered nurse with a baccalaureate or higher degree in nursing or another health-related field and three years of experience within the last five years in a home health agency, primary care clinic, or health facility; a registered nurse with four years of nursing experience within the last five years in a home health agency, primary care clinic, or health facility; or at least five years of experience supervising licensed staff in a healthcare setting.
Meet a standardized set of competencies for the specific position description established by Central Valley PACE and approved by CMS before working independently.
Valid California driver’s license, vehicle insurance, reliable transportation, and acceptable driving record.
Excellent social skills, professional demeanor, and leadership ability.
Ability to use independent judgment and discretion, take initiative, work with minimal supervision, and motivate others.
Proficiency in Microsoft Word and Excel.
Ability to meet deadlines, prioritize tasks, and manage multiple priorities.
Ability to interact effectively with operational and clinical personnel and build effective relationships with coworkers, supervisors, and leaders.
Ability to collect, correlate, and analyze data; develop plans; prepare presentations; manage work; and solve problems.
Excellent customer-service and communication skills; ability to maintain a warm and friendly demeanor and communicate skillfully.
Ability to perform nursing duties, be flexible and innovative, focus on results, and travel frequently or as required.
Skills in teamwork, data entry, computer applications, and electronic health records.

Nice To Haves

Master’s degree preferred.

Responsibilities

Communicate effectively and demonstrate problem-solving skills.
Support, implement, and foster staff understanding of Central Valley PACE’s mission, vision, and values.
Collaborate with PACE and clinical leadership to develop, implement, and evaluate healthcare services.
Achieve access and profitability objectives.
Directly supervise Center, ACS, and Support Services Managers; define expectations and motivate employees to accomplish job objectives.
Use data to drive efficiency, quality improvement, and staff empowerment.
Collaborate with the PACE Senior Director of Operations to develop, monitor, and analyze budgets and financial information, and use resources effectively and economically.
Promote transparency by developing, sharing, and maintaining data, dashboards, and reports with Center, ACS, and Support Services Managers.
Ensure equitable distribution of human resources across multiple IDTs to meet participant-care needs.
Ensure each center and support service meets state and federal regulatory guidelines.
Act as interim manager for Centers, ACSs, or Support Services as needed, after completing role-specific training and competency requirements.
Liaise among centers, ACSs, support-service management, and PACE leadership.
Observe participants for changes in physical, mental, emotional, or social functioning and report changes to a licensed nurse.
Support PACE maintenance activities and compliance with patient safety, infection control, quality assurance, mandated reporting, consent, and confidentiality policies and procedures.
Demonstrate understanding of the age-related characteristics and needs of patients served.
Support compliance with safe-working-condition policies, monitor unsafe conditions, recognize inappropriate or ineffective patient-care management, resolve issues, and complete written reports.
Travel to multiple sites as required.
Perform other projects and duties as assigned.