PA Scheduler

SimonMed Imaging•Casa Grande, AZ

5d•Onsite

About The Position

Under the direct supervision of the Customer Service Manager, the PA Scheduler is responsible for scheduling and re-scheduling patient appointments at the appropriate facility, fulfilling customer needs to ensure satisfaction. This role ensures patients are cleared for specific diagnostic tests, obtains pre-certification and registration prior to appointments, and gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff to confirm patients are not financially obligated for services. The PA Scheduler provides ongoing communication with patients regarding the authorization and scheduling process, possesses knowledge of insurances, and is familiar with commonly-used concepts, practices, and procedures. Basic computer skills are required. The role relies on instructions and pre-established guidelines to perform job functions and provides coaching and instruction to direct reports within the department as directed by the Customer Service Manager. Demonstrates competency in job-related skills appropriate to customer populations and departmental services. The PA Scheduler also demonstrates competencies in customer service and an understanding of SimonMed’s code of conduct and culture. This position may require duties including lifting and carrying up to 40 pounds and sitting for prolonged periods of time. Good visual and auditory acuity, manual dexterity, and the ability to be readily understood are essential. Must be able to work in a stressful environment. Dress attire is Business Casual with a SimonMed Logo Custom Lab coat/White Jacket.

Requirements

High school diploma
2 years of experience in the field or in a related area
Must be able to communicate effectively with physicians, patients, and the public
Must be capable of establishing good working relationships with both internal and external customers
Basic Computer Skills required

Nice To Haves

Knowledge of insurances
Knowledge of commonly-used concepts, practices, and procedures

Responsibilities

Schedules/re-schedules patient appointments at the appropriate facility.
Fulfills customer needs to ensure customer satisfaction.
Ensures patients have been cleared for specific diagnostic tests.
Obtains pre-certification and registration prior to a patient’s appointment.
Gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff to make certain the patient is not financially obligated for services provided.
Provides ongoing communication with patient regarding authorization and scheduling process.
Provides coaching and instruction to direct reports within the department, as instructed by Customer Service Manager.
Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services.
Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment.
Adheres to policies, procedures, guidelines relative to departmental operations.
Participation in specific activities for the promotion of self-growth or the enhancement of a positive image.
Applies the standards of practice/performance in the work setting to achieve positive outcomes.