PA Scheduler

SimonMed Imaging•Casa Grande, AZ

7d•Onsite

About The Position

Under the direct supervision of the Customer Service Manager, the PA Scheduler is responsible for scheduling and re-scheduling patient appointments at the appropriate facility, fulfilling customer needs to ensure customer satisfaction. This role ensures patients have been cleared for specific diagnostic tests, obtains pre-certification and registration prior to appointments, and gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff to confirm the patient is not financially obligated for services. The PA Scheduler provides ongoing communication with patients regarding the authorization and scheduling process, possesses knowledge of insurances, and utilizes basic computer skills. The position relies on instructions and pre-established guidelines to perform job functions and provides coaching and instruction to direct reports as directed by the Customer Service Manager. Competency in job-related skills appropriate to customer populations and departmental services is expected. The role also involves demonstrating competencies in customer service and understanding SimonMed’s code of conduct and culture, utilizing and operating equipment for a functional, effective, and safe environment, adhering to departmental policies and procedures, and participating in activities for self-growth and positive image enhancement. The PA Scheduler applies standards of practice/performance to achieve positive outcomes.

Requirements

Requires a high school diploma.
2 years of experience in the field or in a related area.
Must be able to communicate effectively with physicians, patients, and the public.
Must be capable of establishing good working relationships with both internal and external customers.
Basic Computer Skills required.
Has knowledge insurances and of commonly-used concepts, practices, and procedures.
Good visual and auditory acuity.
Good manual dexterity.
Ability to be readily understood are essential.
Must be able to work in a stressful environment.

Nice To Haves

Relies on instructions and pre-established guidelines to perform the functions of the job.

Responsibilities

Schedules/re-schedules patient appointments at the appropriate facility.
Fulfills customer needs to ensure customer satisfaction.
Ensures patients have been cleared for specific diagnostic tests.
Obtains pre-certification and registration prior to a patient’s appointment.
Gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff to make certain the patient is not financially obligated for services provided.
Provides ongoing communication with patient regarding authorization and scheduling process.
Provides coaching and instruction to direct reports within the department, as instructed by Customer Service Manager.
Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services.
Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment.
Adheres to policies, procedures, guidelines relative to departmental operations.
Participation in specific activities for the promotion of self-growth or the enhancement of a positive image.
Applies the standards of practice/performance in the work setting to achieve positive outcomes.