PA MEDI Coordinator (Medicare Education and Decision Insight)

STEP, Inc. • Williamsport, PA

24d

About The Position

STEP's Office of Aging is hiring a PA MEDI Coordinator serving Lycoming and Clinton Counties. The coordinator manages the PA MEDI (Pennsylvania Medicare Education and Decision Insight) Program, providing health insurance counseling and education to eligible Pennsylvanians. The role supports and trains volunteer counselors, helps people understand available benefits, and raises awareness of community resources throughout the region. The position also provides information, referrals, and assistance to individuals seeking services and supports general office operations as needed.

Requirements

• Associate's degree in healthcare, business, office administration, or a related field; a bachelor's degree is preferred.
• Two years of experience in a community service organization, business environment, or health insurance-related field.
• Strong communication and customer service skills.
• Experience using computers and Microsoft Office applications.
• Valid driver's license and reliable transportation.
• Ability to successfully obtain required background clearances and checks.
• Obtain and maintain PA MEDI Counseling Certification.
• Become Protective Services Report of Need Intake Certified during the initial employment period.
• Ability to communicate effectively in writing and in person, exercise sound judgment and confidentiality, stay organized, manage multiple priorities, build positive relationships, and learn and explain benefit and insurance-related programs.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Recruit, train, schedule, and support PA MEDI volunteer counselors.
• Coordinate community outreach, educational presentations, and awareness activities.
• Build and maintain relationships with community organizations and referral partners.
• Provide insurance counseling and answer benefit-related questions.
• Maintain program records, databases, and required reports.
• Provide information, referrals, and assistance to individuals seeking services.
• Support general office operations as needed.

Benefits

• Flexible health insurance options.
• Agency-paid dental, vision, and life insurance.
• 403(b) retirement savings with employer match.
• Flexible Spending Account (FSA) and Dependent Care Account (DCA) options.
• Short- and long-term disability insurance.
• Paid Time Off (PTO) and Long-Term Sick Leave.
• Paid holidays.
• Optional flexible benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree