P&C Licensed Sales Representative

First Acceptance•Lawrenceville, GA

4d•Onsite

About The Position

This position resides in a high-volume call center, providing an excellent customer experience while writing new policies for customers. The role is responsible for handling general customer inquiries, billing questions, and resolving customer issues, in addition to selling insurance. This involves managing inbound calls to source leads, as well as conducting outbound calls and managing preset appointments. The call center operates Monday through Friday from 6 am to 8 pm and Saturdays from 8 am to 5 pm.

Requirements

Must be able to obtain and maintain, at minimum and within 30 days of employment, your residential and non-residential Property and Casualty Insurance license and remain eligible for an insurance license in all states.
Proficiency in active listening, independent problem-solving, and the ability to respond professionally and compassionately.
Ability to navigate between multiple screens, databases, and complex data entry applications while engaging the customer on the call.
Adapt and adhere to policies and procedures.
Present attributes of a team player committed to growth and development.
High school diploma or equivalent.
Proficient reading, writing, and math skills.
Minimum one year of Call Center experience or two years in a customer service environment.
Basic level Microsoft Office and Outlook proficiency.
Data Entry skills.
Type 35 wpm.

Nice To Haves

Bilingual (English/Spanish) preferred.

Responsibilities

Answer high call volume and respond to requests in a timely manner.
Identify, research, and resolve issues using AS400, Salesforce, Mitel, Microsoft, and various other applications and resources.
Process insurance endorsements, such as adding/removing vehicles from a policy, changing insurance coverages, and other transactions.
Provide product/service information and offer add-on products.
Overcome price objections, answer questions, and complete applications for prospects over the phone.
Educate customers about the insurance industry and provide quotes tailored to their needs.
De-escalate complaints or concerns, show empathy, and provide one-call resolution.
Maintain expected performance levels and meet or exceed KPIs.
Complete other duties as assigned.