Owner Services Agent

BENDER REALTY & PROP. MGMT., INC. • Gulf Shores, AL

4d

About The Position

The Owner Services Agent will be responsible for developing and maintaining relationships with assigned homeowners, managing all homeowner communication for their assigned portfolio, and ensuring work orders are approved and closed out in a timely manner. This role also involves understanding homeowners' financial goals, generating revenue reports, escalating conflicts, and collaborating with the Property Management department to ensure the upkeep of assigned portfolios.

Requirements

• Vacation rental experience or relevant experience required
• Strong communication, time management, and organizational skills
• High degree of accuracy and attention to detail and decision-making skills

Nice To Haves

• Software experience preferred: Breezeway, Microsoft Office, Escapia, KeyData, and Trello

Responsibilities

• Develop and maintain relationships with assigned homeowners
• Responsible for all homeowner communication for assigned portfolio
• Responsible to approve and close out work orders on a timely basis
• Understand financial goals of homeowners; generate revenue reports to homeowners on an as-needed basis
• Appropriately escalate any conflicts that may arise with homeowners
• Work with Property Management department to ensure upkeep of assigned portfolio and assign property tasks to Property Management team
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed