Agent - Casino Services

The Venetian Las Vegas•Las Vegas, NV

2d•Onsite

About The Position

The primary responsibility of an Agent – Casino Services is to assist Casino guests and Casino Marketing personnel to ensure that all requests, needs, and services are conducted in an efficient, courteous, and professional manner. Duties include Hotel, Casino Event, Restaurant, Box Office Show & transportation reservations for both in-house/and outside venues, cashiering functions, as well as to process overflow Front Office in-house guest calls. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Requirements

21 years of age.
Proof of authorization/eligibility to work in the United States.
High School diploma or equivalent.
Must be able to obtain and maintain a valid Nevada Gaming Control Board registration, Alcohol Awareness Card and any other certification or license, as required by law or policy.
Familiarization with play-related information in marketing system to make comping decisions based on play and assist authorized personnel with inquiries regarding customer information required.
Familiarization with special events, tournament and promotional procedures and formats to assist guest requests, answer questions and resolve problems required.
Must be proficient in Word, Excel, and Outlook, must have the ability to type a minimum of 35 wpm.
Ability to communicate clearly and effectively in English, both in spoken and written form.
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
Must be able to work varied shifts, including nights, weekends, and holidays.

Nice To Haves

1 - 2 years working in a Luxury Hotel & Casino environment preferred.
Experience in LMS, ACSC, Passkey, Open Table, Archtics, ARTS, Xtend, SDD Jazz, HotSOS, Zingle, SevenRooms and Internet knowledge preferred.

Responsibilities

Maintain knowledge of all hotel features/services and hours of operation. Familiar with all suite types, layout, décor, appointments, and location.
Determine suite availability and status for current day, scheduled in house group activities, locations, and times.
Assist and host, executives, casino guests, slot guests, and any authorized personnel with suite reservations, limo requests, restaurant and show reservations, Canyon Ranch reservations, golf reservations and issuance of comps based on play in an expedient courteous manner.
Coordinate with department requests for VIP Services, Front Desk, Limo Dispatch, In Suite Services, Restaurants, Entertainment Venues, Canyon Ranch Spa and assist in other areas to ensure guest satisfaction.
Assist guests with check-in/check-out process over the phone.
Run and process daily reports; email to specific departments if requested.
Anticipate guests needs, respond promptly, and provide guests with unmatched service.
Safety is an essential function of this job.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.