Casino Services Rep Part Time
About The Position
PENN Entertainment is seeking a Casino Services Representative for a part-time role in the exciting and fast-paced entertainment industry. The company is committed to fostering career growth and offers a comprehensive Total Rewards package, including wellness programs. This position involves maintaining guest confidentiality, managing membership information, ensuring compliance with gaming regulations, assisting with marketing promotions, and handling various financial transactions for guests. PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences across North America, with a strong commitment to diversity and sustainability.
Requirements
- Experience dealing with the public
- Excellent interpersonal, communication & guest service skills
- Knowledge of entry level computer skills
- Must be able to work flexible hours including evenings, weekends, holidays
- Minimum of one year of guest service experience is strongly encouraged
Nice To Haves
- High School Diploma or GED equivalent preferred
- Cash handling background helpful but not required
Responsibilities
- Maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casino
- Enter membership information into computer
- Be knowledgeable of, and follow, all gaming regulations related to this position
- Create and issue loyalty cards for guests
- Assist in Marketing promotions and player events involving the promotions
- Redeem coins, tickets, chips and cash guest checks
- Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
- Ability to identify circumstances or incidents that require the notification and/or approval of others
- Cooperative and able to take direction to follow through on assignments and work with the team
Benefits
- Competitive Total Rewards package
- Wellness programs designed to support our team members' financial, physical, and mental well-being
- Day-one medical coverage
- 401(k) matching
- Annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
