CASINO SERVICE REP Full-time
About The Position
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. The casino services representative greets and answers inquiries from guests in both the promotions booth and admissions areas. They are responsible for issuing complimentaries, promoting and issuing screen test/marquee cards, and coordinating dinner reservations or transportation needs.
Requirements
- Must be 18 years of age
- High School Diploma/GED or equivalent work experience related to the nature of the position
- Ability to read, write, comprehend, and speak English
- Ability to perform basic mathematical operations such as: addition, subtraction, multiplication, and division
- Physical mobility with reasonable accommodations including ability to push, pull, carry, and lift up to 40 lbs
Responsibilities
- Provides general information about Hollywood Casino and answers inquiries from guests
- Retrieves table games ratings and utilizes patron response functions
- Utilizes casino computer system to redeem star points for guests
- Assists guests with special needs
- Communicates marketing program including, star point value and issuance of promotional items
- Monitors inventory of promotional items and notifies the supervisor when it is necessary to reorder
- Makes restaurant reservations and issues complimentaries when applicable
- Operates Coat Check
- Leads property tours, as needed
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
