Owner Services Agent

Monarch Collective • Gulf Shores, AL

3d

About The Position

The Owner Services Agent will develop and maintain relationships with assigned homeowners, be responsible for all homeowner communication for their assigned portfolio, and approve and close out work orders on a timely basis. This role requires understanding the financial goals of homeowners and generating revenue reports as needed. The agent will appropriately escalate any conflicts that may arise with homeowners and work with the Property Management department to ensure the upkeep of the assigned portfolio and assign property tasks to the Property Management team. Other duties may be assigned.

Requirements

• Vacation rental experience or relevant experience required
• Software experience preferred: Breezeway, Microsoft Office, Escapia, KeyData, and Trello
• Strong communication, time management, and organizational skills
• High degree of accuracy and attention to detail and decision-making skills

Responsibilities

• Develop and maintain relationships with assigned homeowners
• Responsible for all homeowner communication for assigned portfolio
• Approve and close out work orders on a timely basis
• Understand financial goals of homeowners; generate revenue reports to homeowners on an as-needed basis
• Appropriately escalate any conflicts that may arise with homeowners
• Work with Property Management department to ensure upkeep of assigned portfolio and assign property tasks to Property Management team
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed