Temporary Owner Onboarding Representative

Wyndham Hotels & Resorts•Anaheim, CA

18h

About The Position

The Owner Onboarding Representative supports new and existing owners by presenting and completing sales and legal documents, providing education about club products, and delivering follow-up customer service. The role balances proactive owner outreach with responsive support to promote owner satisfaction, sales retention, compliance, and service quality. The representative shares observations and trends with the Owner Onboarding Manager and helps train the sales team in product knowledge, document content, and sales compliance. The position works within guidelines established by the Owner Onboarding Director and Manager, with a high level of autonomy and minimal supervision. It directly supports site retention and compliance performance, including rescission rates, net sales, and NPS/OE scores. Travel is less than 5% for corporate or business-unit meetings.

Requirements

Bachelor’s degree or an equivalent combination of education and directly related experience.
Ability to prioritize and organize tasks.
Ability to influence.
Excellent verbal and written communication and interpersonal skills.
Ability to manage concurrent assignments effectively and efficiently.
Strong conflict-management skills.
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Nice To Haves

Expertise in contract standards.
Expertise in TNL product knowledge.
At least 1 year of Wyndham sales experience.
1 year of previous customer service experience.

Responsibilities

Review and complete legal and sales-related documents with owners in accordance with established processes and guidelines.
Provide one-on-one and group owner education on club products and guidance for maximizing vacation ownership, supporting post-sale service, retention, and compliance.
Identify and communicate patterns, trends, training opportunities, and compliance concerns to the Owner Onboarding Manager.
Train the sales team as needed on product knowledge, sales document content, and sales compliance.
Coordinate logistics and reporting for educational events and materials, and collaborate with in-house marketing, sales, and resort teams to improve session attendance.
Perform other site duties as assigned by the Owner Onboarding Manager.

Benefits

Medical, dental, and vision coverage.
Flexible spending accounts.
Life and accident coverage.
Disability coverage.
Paid volunteer time through Wish Day at an approved organization.
401(k) with employer match, subject to eligibility requirements.
Legal and identity theft plan.
Voluntary income protection benefits.
Wellness program, subject to provider availability.
Employee Assistance Program.
Depending on position, paid time off, parental leave, and holidays; temporary and/or seasonal associates are ineligible for paid time off.
Hourly pay of $21.00 plus commissions and bonuses.