Temporary Owner Onboarding Representative

Travel + Leisure Co. • Anaheim, CA

2d • Onsite

About The Position

The Owner Onboarding Representative supports new and existing owners by presenting and completing sales and legal documents, providing education about club products, and delivering customer support through onsite services and follow-up. The role balances proactive owner outreach with responsive service to promote owner satisfaction, retention, and compliance. The representative shares observations and feedback with the Owner Onboarding Manager to identify patterns, training opportunities, and compliance concerns, and helps train the sales team on product knowledge, sales documents, and compliance. The position operates within guidelines established by the Owner Onboarding Director and Owner Onboarding Manager, with substantial autonomy and minimal supervision. Travel for corporate or business-unit meetings is less than 5%.

Requirements

• Bachelor’s degree or an equivalent combination of education and directly related experience.
• One year of previous customer service experience.
• Ability to prioritize and organize tasks.
• Ability to influence.
• Excellent verbal and written communication and interpersonal skills.
• Ability to manage concurrent assignments effectively and efficiently.
• Strong conflict management skills.
• Education-equivalent experience may be accepted in lieu of the education requirement.

Nice To Haves

• Expertise in contract standards.
• Expertise in Travel + Leisure Co. product knowledge.
• One or more years of Wyndham sales experience.

Responsibilities

• Review and complete legal and sales-related documents with owners according to established processes and guidelines (50% of time).
• Educate owners in private one-on-one or group sessions on club products and ways to maximize their vacation ownership (25% of time).
• Identify and communicate patterns, trends, training opportunities, and compliance concerns to the Owner Onboarding Manager (10% of time).
• Train the sales team as needed on product knowledge, sales document content, and sales compliance (5% of time).
• Coordinate logistics and reporting for educational events and materials, collaborating with in-house marketing, sales, and resort teams to optimize attendance (5% of time).
• Perform other site duties as assigned by the Owner Onboarding Manager (5% of time).

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid volunteer time through Wish Day
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program
• Depending on position, paid time off, parental leave, and holidays

What This Job Offers

• Career Level: Entry Level