Overnight Valet Attendant - Charlotte, NC
About The Position
The Overnight Valet Parking Attendant provides prompt, courteous, and secure valet service during overnight hours. The role involves welcoming guests, assisting with luggage and vehicle needs, safely parking and retrieving vehicles, and protecting the security of the parking area. As an overnight representative of the hotel, the attendant is expected to deliver a professional, attentive guest experience in accordance with hotel standards and company policies. The attendant documents vehicle condition, follows key-handling and safety procedures, responds to guest requests and concerns, keeps the valet station clean and organized, and accurately records work hours and gratuities. The role also requires supporting team members and performing other tasks needed for overnight operations. The position requires a high school diploma or GED, a valid driver's license, reliable transportation, an acceptable motor vehicle record, and passing a background check. Employees must be able to stand, walk, run short distances, and lift up to 50 pounds for extended periods. Work takes place indoors and outdoors, including in varying weather and around moving vehicles. Evening, weekend, and holiday availability is essential. Employees may need to use personal cell phones for work-related communications and applications; reimbursement follows company policy. This is a non-exempt hourly position with a base rate and potential tips. The posting identifies the schedule as full-time or part-time. The role reports directly to the Guest Service Coordinator.
Requirements
- High school diploma or GED.
- Valid driver's license and reliable transportation.
- Acceptable motor vehicle record, with no more than three moving violations within the past three years.
- Pass a background check.
- Ability to stand, walk, run short distances, and lift up to 50 pounds for extended periods.
- Ability to work indoors and outdoors in varying weather conditions and in areas with moving vehicles.
- Evening, weekend, and holiday availability.
- Clear, courteous communication, attentive listening, and a professional approach to guest service.
- Ability to follow instructions, maintain assigned schedules, manage multiple responsibilities, and comply with company policies and safety procedures.
- Maintain uniform, grooming, and professional appearance standards.
Nice To Haves
- Prior customer service experience.
Responsibilities
- Greet guests warmly and assist with luggage and vehicle needs during overnight hours.
- Inspect vehicles and document existing damage on claim tickets.
- Safely park and retrieve vehicles while following safety protocols and key-handling procedures.
- Monitor and secure the parking area throughout the night.
- Respond promptly and professionally to guest requests, concerns, and inquiries.
- Maintain a clean, organized, and professional valet station.
- Accurately record hours and gratuities in accordance with company policies.
- Arrive punctually in full uniform and comply with hotel policies and safety guidelines.
- Support team members and perform additional tasks as needed for smooth overnight operations.
Benefits
- Medical, vision, and dental insurance upon eligibility.
- 401(k) upon eligibility.
- Supplemental insurance, including life insurance and critical illness coverage.
- Bonus opportunities.
- Internal leadership development program.
- Nationwide growth opportunities.
- Paid time off.
- Paid training.
- Tuition assistance through Bellevue University, up to $5,250 per year.
- Nationwide discounts through Perks at Work.
- Potential tips based on service performance and customer interactions.
- Overtime pay for hours worked beyond 40 in a workweek.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
