Overnight Valet Attendant - The Press Hotel

Towne Park•Portland, ME

About The Position

The Overnight Valet Attendant, identified in the job description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services as needed, and helps guests with directions, transportation, reservations, facility amenities, and other inquiries. The position also explains parking rates and retrieval procedures, manages vehicle claim checks and keys, records vehicle and ticket details, and collects parking revenue when needed. The work follows established practices and procedures under specific direction, with work frequently checked or verified. Most duties are performed outdoors for extended periods, potentially throughout the entire shift, and employees may be exposed to extreme heat and cold. Travel of up to 5% may be required. The position pays $20 per hour plus tips and requires overnight shifts and weekend availability.

Requirements

High school diploma or GED.
Valid driver’s license for the state of employment, or within a commutable distance from that state, as applicable.
At least one month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; understand simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic involving three-digit numbers and American currency, and to understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.
Weekend availability and ability to work overnight shifts.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names during interactions.
Welcome guests using the appropriate salutation and follow Towne Park phone etiquette; remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities as requested and shuttle guests to locations approved by the property.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain vehicle and valet records, including key tags, guest folios, vehicle locations, damage surveys, and claim check receipts; record the vehicle location on key tags after parking.
Calculate and collect payment for vehicles when needed.