Overnight Valet Attendant – CHOC Children’s Hospital

Towne Park•Orange, CA

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly and, where applicable, assists with luggage delivery, pickup, and storage during guest arrivals and departures. The position also supports guests with directions, transportation, reservations, facility information, and other requests. The attendant explains parking rates and vehicle retrieval procedures, manages claim checks and vehicle keys, and maintains accurate ticket and vehicle information. Work is performed according to established practices and procedures, with frequent checking or verification. Most work takes place outdoors for extended periods, potentially for the entire shift, and may involve exposure to extreme heat or cold.

Requirements

High school diploma or GED.
Valid driver's license for the state of work, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English and understand simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and American currency.
Ability to understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use their last names during interactions.
Use the appropriate daily salutation, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities as requested and shuttle guests to locations approved by the facility.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect vehicle revenue when needed.