Overnight Valet Attendant – CHOC Children’s Hospital

Towne Park • Orange, CA

7d

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles promptly and safely and assists with guest luggage, including delivery and pickup during arrival and departure where applicable. The position is based at CHOC Children’s Hospital. The schedule is Monday through Sunday, and the hourly base pay is $22 plus tips, with a $0.75 overnight shift differential.

The role follows established practices and procedures, receives specific directions, and is checked or verified frequently. Decisions are made within operational instructions and departmental guidelines. The employee controls only the resources available to them. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to add and subtract three-digit numbers, multiply and divide with tens and hundreds, and perform these operations using American money.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.
• Ability to meet the physical demands of the job, including extended periods of sitting or standing; possible running, walking, handling objects or controls, reaching, stair climbing, balancing, stooping, kneeling, crouching, or crawling; and lifting or exerting up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly.
• Ability to work outdoors for extended periods, potentially for the entire shift, in environmental conditions that include extreme heat and cold.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests within five feet and use guests’ last names.
• Use the appropriate salutation, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver requested messages, items, or guest amenities; shuttle guests to approved locations.
• Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED