Overnight Valet Attendant - Sarasota Modern
About The Position
The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles promptly and safely and assists with luggage, including delivery and pickup during guest arrivals and departures where applicable. The position follows established practices and procedures, works under specific directions with frequent checks, and makes decisions within operational instructions and departmental guidelines. The hourly base pay range is $18 per hour plus tips. The work schedule is overnight. Travel of up to 5% may be required.
Requirements
- High school diploma or GED.
- Valid driver’s license for the state of employment or within a commutable distance from that state, as applicable.
- One month of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of principles and processes for providing customer and personal services.
- Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
- Ability to perform basic arithmetic, including calculations with American currency, and understand 24-hour and military time systems and rates based on elapsed time.
- Ability to perform parallel parking.
Nice To Haves
- Ability to operate a manual transmission.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet, use guests’ last names, and welcome them using the salutation of the day.
- Use proper Towne Park phone etiquette and remain in designated areas when not completing tasks.
- Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; and open vehicle and hotel doors for guests.
- Assist guests with directions, taxis, reservations, and other inquiries, and provide information about facility outlets, meeting rooms, amenities, and local attractions.
- Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the property.
- Explain parking rates and vehicle retrieval procedures upon guest arrival.
- Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
- Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on each key tag after parking.
- Calculate and collect revenue for vehicles when needed.
Benefits
- Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
- Eligible employees may enroll in the company’s 401(k) retirement savings plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
