Overnight Valet Attendant - Sarasota Modern

Towne Park•Sarasota, FL

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly and assists with luggage delivery, pickup, and storage as applicable. The position also supports guests with directions, transportation, reservations, information about facility amenities and local attractions, messages, and approved shuttle service. The attendant explains parking rates and retrieval procedures, manages claim checks and vehicle keys, maintains valet ticket and vehicle information, and collects parking revenue when needed. The schedule is overnight, and the work is primarily outdoors, potentially for the entire shift.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
Ability to perform basic arithmetic, including operations with three-digit numbers and American currency, and understand rates based on elapsed time.
Ability to understand 24-hour and military time systems.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests and use their last names during interactions.
Welcome guests using the salutation of the day, follow proper phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
Help guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and nearby attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the property.
Explain parking rates and vehicle retrieval procedures to guests.
Issue claim checks after receiving vehicle keys, collect claim checks before issuing keys, and accurately maintain ticket and vehicle information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts.
Complete the location information on key tags after parking vehicles and calculate and collect vehicle revenue when needed.