Overnight Valet Attendant-( Hilton Inn @ Penn)

Towne Park•Philadelphia, PA

27d

About The Position

The Overnight Valet Attendant, identified in the role summary as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services to guests. The position parks and retrieves guest vehicles safely and promptly and assists with luggage, including delivery, pickup, and storage when applicable. The attendant also helps guests with directions, transportation, reservations, facility amenities, and other inquiries, and may shuttle guests to approved locations. The role explains parking rates and retrieval procedures, manages claim checks and vehicle keys, maintains complete valet and vehicle records, and collects revenue when needed. The attendant follows established procedures and operational instructions, with work checked or verified frequently. Work is primarily outdoors for extended periods and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or general education degree (GED).
Valid driver’s license for the state where applying to work, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, comprehend simple instructions and short correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and other employees.
Ability to perform basic arithmetic with three-digit numbers and with units of American money.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests promptly and use their last names during interactions.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries, and provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver requested messages, items, and guest amenities, and shuttle guests to locations approved by the site.
Explain parking rates and vehicle retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys, and collect claim checks before issuing keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; complete the location on key tags after parking vehicles.
Calculate and collect revenue for vehicles when needed.