Overnight Support Specialist - Samoshel (Thursday - Monday, 12am - 8:30am)

The People Concern•Santa Monica, CA

2d•Onsite

About The Position

The Overnight Support Specialist works as part of an interdisciplinary team at Samoshel to support individuals experiencing homelessness, mental illness, and substance addiction. The role develops effective, trusting relationships with clients through a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care. It proactively creates a supportive environment to help clients progress toward permanent supportive housing and psychosocial rehabilitation. This is a full-time, non-exempt, non-management role based onsite at Samoshel in Santa Monica, scheduled Thursday through Monday from 12:00 a.m. to 8:30 a.m., and reports to the Program Manager.

Requirements

High school diploma, GED, or equivalent.
At least one year of experience in a responsible security or customer service position.
Effective customer service skills, including the ability to handle difficult situations and act professionally regardless of circumstances.
Ability to lift up to 50 pounds to move items as needed.
Familiarity with Non-violent Crisis Intervention.
Familiarity with harm reduction and trauma-informed care practices.
Ability to self-motivate and appropriately organize and motivate others.
Ability to multitask while handling multiple tasks and high-volume client requests.
Knowledge of issues faced by the population served, including homelessness, mental illness, substance abuse, medical issues, and domestic violence.
Ability to work within a high-tolerance harm reduction model with members who have multiple barriers.
Experience working in a community-based setting and as part of a team.
Computer literacy and ability to use a computerized database system for information management.
Ability to work as a team member.

Nice To Haves

Skilled in conflict resolution.

Responsibilities

Engage and welcome participants while providing excellent customer service.
Develop trusting client relationships using motivational interviewing, harm reduction, and trauma-informed care.
Provide accurate information about Samoshel services and hours of operation.
Collaborate with management, staff, and security to maintain order and a smooth flow of services.
Provide crisis intervention to disruptive participants using Non-violent Crisis Intervention techniques.
Monitor communal areas, patios, bathrooms, dorms, and showers; uphold program guidelines and help keep the site safe and well-maintained, including general cleaning.
Oversee client cubicle and bed-area maintenance in a trauma-informed manner.
Remain visible on the floor and actively engage and welcome clients.
Conduct regular, thorough facility walk-throughs.
Escort or assist visitors to designated locations for scheduled appointments.
Complete incident reports, update shift logs, document in HMIS as needed, and email relevant documents and updates before the end of each shift.
Monitor and oversee delivery of food and clothing donations for Cloverfield and provide donation receipts to donors.
Communicate daily with the supervisor about issues, concerns, suggestions, and successes.
Attend scheduled staff, safety team, and agency meetings, trainings, and retreats.
Perform other duties as assigned.