Overnight Support Specialist - Samoshel (Thursday - Monday, 12am - 8:30am)
About The Position
The Overnight Support Specialist works as part of an interdisciplinary team at Samoshel, an interim housing program, to support people experiencing homelessness, mental illness, and substance addiction. The role builds effective, trusting relationships with clients through a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care. It proactively fosters a supportive environment to help clients progress toward permanent supportive housing and psychosocial rehabilitation. This is a full-time, non-exempt, non-management position. It is 100% onsite at Samoshel in Santa Monica, with a schedule of Thursday through Monday, 12:00 a.m. to 8:30 a.m. The position reports to the Program Manager.
Requirements
- High school diploma, GED, or equivalent.
- At least one year of experience in a responsible security or customer service position.
- Effective customer service skills, including the ability to handle difficult situations professionally.
- Ability to lift up to 50 pounds to move items as needed.
- Familiarity with non-violent crisis intervention.
- Familiarity with harm reduction and trauma-informed care practices.
- Ability to self-motivate and appropriately organize and motivate others.
- Ability to multitask while handling multiple tasks and a high volume of client requests.
- Knowledge of issues faced by the population served, including homelessness, mental illness, substance abuse, medical issues, and domestic violence.
- Ability to work in a high-tolerance harm reduction model with members who face multiple barriers.
- Experience working in a community-based setting and as part of a team.
- Computer literacy and ability to use a computerized database system for information management.
- Ability to work as a team member.
Nice To Haves
- Skilled in conflict resolution.
Responsibilities
- Engage and welcome participants while providing excellent customer service.
- Build trusting client relationships using motivational interviewing, harm reduction, and trauma-informed care.
- Provide accurate information about Samoshel services and hours of operation.
- Collaborate with management, staff, and security to maintain order and the smooth flow of services.
- Provide crisis intervention using Non-violent Crisis Intervention techniques when participants are disruptive.
- Monitor communal areas, patios, bathrooms, dorms, and showers; uphold program guidelines; maintain a safe, well-kept site; and perform general cleaning duties.
- Oversee maintenance of client cubicle and bed areas in a trauma-informed manner.
- Remain visible on the floor and actively engage with clients.
- Conduct regular, thorough facility walk-throughs.
- Escort or assist visitors to designated locations for scheduled appointments.
- Complete incident reports, update shift logs, document in HMIS as needed, and email relevant documents and updates before the end of each shift.
- Monitor food and clothing donation deliveries for Cloverfield and provide donation receipts to donors.
- Communicate daily with the supervisor about issues, concerns, suggestions, and successes.
- Attend scheduled staff, safety team, and agency meetings, training, and retreats.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Retirement planning (403(b)) and matching
- Paid holidays
- Paid vacation days
- Paid sick days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic life insurance and Accidental Death & Dismemberment (AD&D)
- Voluntary short- and long-term disability
- Voluntary pet insurance
- Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
- The People Concern University and certificates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
