(USA) Overnight Stocking Coach, Non-Complex
About The Position
The Overnight Stocking Coach leads and develops store teams, supports store operations and company initiatives, and drives customer service and financial performance in the designated store area. The role teaches, trains, and coaches associates; sets expectations; provides feedback; and communicates business objectives and company direction. It models Walmart’s One Best Way service standards, resolves customer concerns, and leads process improvements to deliver a high-quality customer experience. The Coach reviews financial performance and profit-and-loss statements, assists with budgeting and forecasting, controls expenses, oversees merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops action plans to achieve sales and profit goals while mitigating shrink. The position hires, trains, mentors, recognizes, and develops associates; coordinates work and stakeholder relationships; measures progress toward goals; identifies improvements; and ensures compliance with company policies and procedures. The role is expected to uphold Walmart’s values by fostering belonging, acting with integrity, serving customers and members, and striving for excellence. The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses. Additional compensation may include a regional pay zone or complex-structure differential, and a state pay differential where applicable.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop teams by listening to associates, touring stores, providing feedback, and communicating with associates at all levels about operations, technology, merchandising, business initiatives, and company direction.
- Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions and achieving objectives.
- Model and demonstrate exceptional customer service using the One Best Way service model; support customer service initiatives and resolve customer needs, complaints, and issues.
- Develop and implement action plans to correct deficiencies and improve processes and customer experience.
- Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
- Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, assign duties to, recognize, and develop associates; communicate expectations and support staffing needs and company growth.
- Coordinate and oversee job-related activities and assignments, maintain relationships with key stakeholders, support plans and initiatives, establish objectives, measure progress, and address improvement opportunities.
- Promote belonging, collaboration, accountability, adaptability, and continuous learning among associates.
- Ensure compliance with company policies and procedures, support the company mission and values, and provide guidance on business processes and practices.
Benefits
- Medical, vision, and dental coverage.
- 401(k) and stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty; and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based annual or quarterly bonus awards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
