Overnight Stocking Coach

WM Stores Arkansas•Conway, AR

1d•Onsite

About The Position

The Overnight Stocking Coach leads and develops teams while overseeing store-area operations, customer service, financial performance, and associate development. The role teaches and trains associates, communicates company direction and business initiatives, leads change, and sets clear expectations. It models exceptional customer service, resolves customer issues, and implements action plans and process improvements. The Coach reviews profit-and-loss performance, assists with budgeting and forecasting, controls expenses, monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops plans to reduce shrink and achieve sales and profit goals. The position also hires, trains, mentors, supervises, and recognizes associates; builds relationships with stakeholders; tracks progress against goals; identifies improvement opportunities; supports company policies and values; and promotes a workplace where associates feel a sense of belonging. The role requires completion of job-required trainings and assessments. The annual salary range is $65,000 to $100,000, with performance-based bonus opportunities and other compensation that may depend on location or role-related factors.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop teams; communicate store operations, business initiatives, merchandising, and company direction to associates.
Lead company change efforts and provide clear expectations and guidance to implement business solutions.
Model customer service standards and support customer service initiatives, resolve customer complaints and issues, and develop action plans to address deficiencies.
Drive financial performance and sales by reviewing profit-and-loss statements, assisting with budgeting and forecasting, and controlling expenses.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and support staffing and associate development.
Build relationships with stakeholders, communicate goals and objectives, measure progress, identify improvement opportunities, and promote continuous learning and adaptability.
Ensure compliance with company policies, procedures, values, ethics, and integrity standards; support the Open Door Policy.
Promote belonging, collaboration, accountability, and continuous improvement in the workplace.
Attend and successfully complete required trainings and assessments.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit, with tuition, books, and fees paid for eligible programs
Performance-based bonus awards