Overnight Stocking Coach

Walmart•Muncie, IN

1d•$65,000 - $100,000•Onsite

About The Position

The Overnight Stocking Coach leads and develops store teams, models exceptional customer service, and drives the financial performance and sales of the designated store area. The role oversees merchandise presentation, seasonal transitions, inventory flow, operational processes, shrink mitigation, and action plans to achieve sales and profit goals. It provides supervision and development to associates through hiring, training, mentoring, assigning duties, setting expectations, and recognizing contributions. The coach coordinates and oversees work activities, builds stakeholder relationships, supports initiatives that meet customer and business needs, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning. The position ensures compliance with company policies, procedures, mission, values, and ethical standards, and supports the Open Door Policy. It is based at the Walmart facility at 4801 W Clara Ln, Muncie, Indiana. Walmart describes its workplace values as respecting the individual, acting with integrity, serving customers and members, and striving for excellence. These include building belonging and high-performing teams, developing talent, maintaining ethical standards, making customer-focused and data-informed decisions, and encouraging continuous improvement and learning.

Requirements

Meet one of the following education and experience combinations: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
At facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
At facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop teams; actively listen to associates, tour stores, and provide feedback.
Communicate and collaborate with associates at all levels about store operations, merchandising, technology, business initiatives, and company direction.
Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions.
Model and demonstrate exceptional customer service standards using the One Best Way service model.
Manage and support customer service initiatives, resolve customer needs, complaints, and issues, and implement action plans to correct deficiencies and improve the customer experience.
Drive financial performance and sales in the designated store area by reviewing Profit and Loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement action plans to mitigate shrink and achieve sales and profit goals.
Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, and communicating consistently.
Promote a belonging mindset and recruit and develop qualified associates to meet staffing needs and support company growth.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, and support plans and initiatives that meet customer and business needs.
Set and communicate goals and objectives, build accountability, measure progress, and identify and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.
Implement related action plans, use and support the Open Door Policy, and provide guidance on applying policies and standards in business processes.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly bonuses.
Additional compensation may include a Regional Pay Zone differential based on location and a Complex Structure differential based on external factors.