Overnight Stock Associate

Ross Stores•Odessa, TX

5d•Onsite

About The Position

The Retail Associate is responsible for providing Customers with a positive shopping experience and supporting store operations. The role includes courteous Customer service, following company best practices, maintaining clean and safe work areas, and ensuring merchandise is properly presented. Associates may perform duties across different areas of the Store as business needs require and may be assigned additional tasks to support Customer service and operational goals. The Associate follows safety practices, maintains awareness on the sales floor, assists Customers, responds to service calls, and represents the Company brand. Duties include cleaning and disinfecting store areas, completing sizing and recovery, expediting new merchandise to the sales floor, and following loss-prevention, merchandise-protection, MOS, and transaction procedures. The role requires a professional appearance, integrity, accuracy, and a sense of urgency. No supervisory responsibilities are listed.

Requirements

Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use Store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts, ability to regularly push, pull, and lift more than 20 pounds.

Responsibilities

Practice safe behaviors and maintain awareness of potential hazards; keep emergency exits clear and correct or report unsafe conditions.
Treat Customers and Associates respectfully and courteously, and recognize fellow Associates using Company programs.
Assist Customers, including answering questions, helping with merchandise, and operating registers as needed; greet Customers and thank them at register transactions.
Respond promptly to Customer Service calls and handle Customer issues courteously, involving Store Leadership when needed.
Represent and support the Company brand and maintain a professional appearance in accordance with the dress code.
Clean and disinfect store areas, including sweeping, mopping, dusting, wiping surfaces, replenishing restroom supplies, and disinfecting high-touch areas.
Complete assigned sizing and recovery to keep the Store neat, clean, organized, and merchandised to standards.
Move newly received merchandise to the sales floor promptly and merchandise items according to company practices and monthly presentation guidelines.
Maintain merchandise and brand-name familiarity within departments to assist Customers.
Follow loss-prevention awareness, shortage, merchandise-protection, and applicable Store Protection Specialist practices.
Safeguard confidential information, cash, credit card information, and merchandise; demonstrate integrity and honesty.
Follow Mark-Out-of-Stock policies and procedures, including identification, processing, and notification of Store Leadership for review and approval of disposals.
Follow policies and procedures for cash, check, charge card, refund, void, and offline transactions; maintain awareness and accuracy when handling bankable tenders.
Work efficiently, maximize productivity, and minimize unnecessary steps and touches.
Perform a range of functions in Store areas as business needs require.