Overnight Stock Associate

Ross Stores•Hobbs, NM

5d•Onsite

About The Position

The Retail Associate is responsible for ensuring Customers have a positive shopping experience and for supporting store operations. The Associate greets and assists Customers, follows company best practices, maintains a clean and safe work area, and ensures merchandise is presented appropriately. Associates may perform functions in different areas of the Store as business needs require and may be asked to take on additional tasks that support Customer service and operational goals. The role includes receiving and expediting merchandise to the sales floor, sizing and recovering merchandise, cleaning store areas, and following loss prevention, merchandise protection, cash-handling, and Mark-Out-of-Stock procedures. Stockroom-shift Associates must be able to regularly push, pull, and lift more than 20 pounds. The position has no supervisory responsibilities.

Requirements

Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use Store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates who work Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Responsibilities

Practice safe behaviors and maintain awareness of the sales floor; keep emergency exits clear and correct or report unsafe conditions.
Treat Customers and Associates respectfully and courteously, and recognize fellow Associates using Company recognition programs.
Assist Customers with merchandise and questions, greet them throughout the Store, and provide prompt responses to service calls and issues.
Represent and support the Company brand and maintain a professional appearance in accordance with the dress code.
Clean and maintain merchandise, Customer, and Team areas, including sweeping, mopping, dusting, wiping surfaces, replenishing restroom supplies, and disinfecting high-touch areas.
Complete assigned sizing and recovery to keep the Store neat, clean, organized, and merchandised to company standards.
Move newly received merchandise to the sales floor promptly and merchandise it according to company best practices and monthly presentation guidelines.
Maintain familiarity with merchandise and brand names to assist Customers.
Follow Loss Prevention Awareness, Shortage Highway, Store Protection Specialist (where applicable), and merchandise protection standards.
Demonstrate integrity and honesty, and safeguard confidential information, payment information, cash, and merchandise.
Follow Mark-Out-of-Stock policies, including identifying and processing merchandise and notifying Store Leadership for disposal review and approval.
Follow policies and procedures for cash, check, charge card, refund, void, and offline transactions; handle bankable tenders accurately.
Work with urgency, maximize productivity, and execute Store best practices while minimizing unnecessary steps and touches.
Use Store equipment, including PDTs, registers, and PCs, as required.
Perform other Store functions and assigned tasks as business needs require.