Overnight Stock Associate

Five Below • Tinley Park, IL

18d • Onsite

About The Position

The Overnight Stock Associate supports customer service and store operations by assisting customers, sharing product knowledge, promoting store events and promotions, resolving customer concerns, communicating merchandise and service needs to management, and working with the team toward store and company goals. The role involves operating store technology, moving and stocking merchandise, retrieving and putting away stock, and working a flexible schedule that may include overnight shifts. The position is hourly, starting at $15.40.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required as needed.
• Comfortable using or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Able to handle customer interactions and potential issues or concerns courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Frequently operate cash registers, computers, hand-held devices, phones, walkies, and mobile devices.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Frequently climb and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange information with customers by telephone and face-to-face, and with managers and coworkers; must exchange accurate information.
• Frequently move across the sales floor and between the sales floor and stock room.
• Able to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly, assist them, and manage multiple customer interactions efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about current store events, promotions, and special activities.
• Address customer issues and offer alternative solutions, seeking to turn returns into exchanges when possible.
• Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
• Collaborate with the team to support store and company objectives and contribute to a positive, productive work environment.
• Operate store devices and equipment and move merchandise between the sales floor and stock room, retrieving and putting away stock.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed