Overnight Stock Associate

Ross Stores•Los Angeles, CA

25d•$18 - $19

About The Position

The Retail Associate is responsible for ensuring Customers have a positive shopping experience while supporting store operations and merchandise presentation. Associates are expected to perform assigned tasks throughout working hours, follow company best practices, maintain a clean work area, and work across Store areas as business needs require. They may also be asked to perform additional tasks that support Customer service and operational goals. The role includes maintaining a safe and secure shopping environment; assisting Customers; supporting merchandise receipt, presentation, sizing, and recovery; completing cleaning tasks; following loss-prevention, merchandise protection, cash-handling, and Mark-Out-of-Stock procedures; and safeguarding confidential information, cash, credit card information, and merchandise. Associates must demonstrate integrity, urgency, accuracy, and professionalism in interactions with Customers and fellow Associates. The position has no supervisory responsibilities. The base pay range is $18.42–$18.92, depending on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location. Other rewards may vary by position and location.

Requirements

Communicate effectively with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
Perform basic mathematical calculations commonly used in retail environments.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.
Ability to use Store equipment, including PDTs, registers, and PCs, as required.

Responsibilities

Practice safe behaviors and maintain awareness of the sales floor to help provide a safe and secure shopping environment; keep emergency exits clear and correct or report unsafe conditions.
Treat Customers and Associates with respect and courtesy, and maintain friendly, professional interactions.
Assist Customers with merchandise and questions, respond promptly to service calls and issues, and involve Store Leadership when needed.
Represent and support the Company brand and follow the Company dress code.
Complete cleaning tasks, including sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
Perform assigned sizing and recovery to maintain a neat, clean, organized, and well-merchandised Store.
Move newly received merchandise to the sales floor promptly and merchandise items according to company best practices and monthly presentation guidelines.
Maintain merchandise and brand-name familiarity within departments to assist Customers.
Follow Loss Prevention Awareness, Shortage Highway, Store Protection Specialist (where applicable), and merchandise protection standards.
Safeguard confidential information, cash, credit card information, and merchandise; demonstrate integrity and honesty.
Follow Mark-Out-of-Stock policies, including identification, processing, and obtaining Store Leadership review and approval for disposals.
Follow procedures for cash, check, charge card, and refund transactions, voids, and offline procedures; handle bankable tenders accurately.
Work with urgency, execute Store best practices, and maximize productivity by minimizing workflow steps and touches.
Use Store equipment, including PDTs, registers, and PCs, as required.