Overnight Shuttle Driver

Hotel Equities Group, LLC•Kansas City, MO

10d

About The Position

Hotel Equities is seeking a dependable, service-oriented Overnight Shuttle Driver to support hotel operations and provide positive experiences for guests and associates. The posting describes the role as a Front Office position responsible for welcoming, efficient, and professional service throughout the guest arrival, stay, and departure experience. The position assists guests with requests, reservations, payments, information, and service recovery while supporting smooth daily hotel operations. The role calls for a welcoming and organized team member who communicates effectively, handles guest concerns professionally, and follows hotel operating procedures. The description notes that duties may evolve based on business needs and may include other duties as assigned.

Requirements

Strong verbal and written communication skills.
Basic computer and cash-handling skills.
Ability to remain professional and composed while resolving guest concerns.
Ability to work flexible hours, including nights, weekends, and holidays, as needed.
Ability to stand and walk for extended periods and move throughout the front office area.
Ability to sit, bend, reach, and lift as needed to complete job duties.
Ability to occasionally lift and carry supplies or equipment up to 25 pounds.
Ability to use computers, phones, tablets, and standard office equipment for extended periods.

Nice To Haves

High school diploma or equivalent preferred.
Previous hotel, front desk, customer service, or related experience preferred.
Experience with Property Management Systems (PMS), Point-of-Sale (POS) systems, Microsoft Office Suite, and hotel guest-service and communication platforms is preferred.
A warm, welcoming professional who genuinely enjoys helping guests.
An organized and detail-oriented team member.
A calm problem-solver who can handle multiple priorities.
Professionalism, reliability, and a service-first mindset.

Responsibilities

Welcome guests and provide friendly, professional service throughout their stay.
Process arrivals, departures, reservations, payments, and guest requests accurately.
Respond promptly to questions, concerns, and special requests.
Resolve routine guest issues and escalate concerns to management when appropriate.
Maintain accurate guest information, records, and shift documentation.
Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
Promote hotel services, amenities, and relevant guest opportunities.
Follow cash-handling, security, privacy, and hotel operating procedures.
Monitor the lobby and front desk area to maintain a welcoming and organized environment.
Complete assigned shift responsibilities and maintain effective communication during handoffs.
Perform other duties as assigned.