Overnight Shuttle Driver

Hotel Equities Group, LLC•Virginia Beach, VA

About The Position

Hotel Equities is seeking a dependable, service-oriented Overnight Shuttle Driver to support hotel operations and provide a positive experience for guests and associates. The posting describes front-office duties focused on welcoming and assisting guests throughout arrival, stay, and departure; handling requests, reservations, payments, and information; and supporting smooth hotel operations. The role calls for a professional, organized team member with a service-first mindset who can respond calmly to guest concerns and coordinate with hotel departments. The position requires the ability to stand and walk for extended periods, move throughout the front-office area, sit, bend, reach, and lift as needed, and occasionally lift and carry supplies or equipment weighing up to 25 pounds. It also involves extended use of computers, phones, tablets, and standard office equipment. The stated pay range is $17.00 per hour.

Requirements

High school diploma or equivalent preferred.
Previous hotel, front desk, customer service, or related experience preferred.
Strong verbal and written communication skills.
Basic computer and cash-handling skills.
Ability to remain professional and composed while resolving guest concerns.
Ability to work flexible hours, including nights, weekends, and holidays, as needed.
Ability to stand and walk for extended periods and move throughout the front-office area.
Ability to sit, bend, reach, and lift as needed to complete job duties.
Ability to occasionally lift and carry supplies or equipment up to 25 pounds.
Ability to use computers, phones, tablets, and standard office equipment for extended periods.

Nice To Haves

Experience with Property Management Systems (PMS).
Experience with Point-of-Sale (POS) systems.
Experience with Microsoft Office Suite.
Experience with hotel guest-service and communication platforms.

Responsibilities

Welcome guests and provide friendly, professional service throughout their stay.
Process arrivals, departures, reservations, payments, and guest requests accurately.
Respond promptly to questions, concerns, and special requests.
Resolve routine guest issues and escalate concerns to management when appropriate.
Maintain accurate guest information, records, and shift documentation.
Communicate with housekeeping, maintenance, sales, and other hotel departments.
Promote hotel services, amenities, and relevant guest opportunities.
Follow cash-handling, security, privacy, and hotel operating procedures.
Monitor the lobby and front desk area to maintain a welcoming and organized environment.
Complete assigned shift responsibilities and communicate effectively during handoffs.
Perform other duties as assigned.