Overnight Shelter Counselor, Holy Family Inn
About The Position
The Overnight Shelter Counselor (referred to in the description as a Guest Services Specialist) works under Pine Street Inn policies and procedures to help maintain a safe shelter environment for guests and staff. The role focuses on providing direct care to guests and responding promptly and professionally according to their needs. The counselor helps guests develop and follow a housing pathway by encouraging progress toward housing and connecting them with appropriate resources. The counselor also helps guests access substance abuse, mental health, and medical resources when the shelter cannot safely accommodate their needs. This is a 40-hour, site-based position at Holy Family Inn in Dorchester, scheduled Tuesday through Saturday from 11:30 p.m. to 8:00 a.m. It is essential during weather emergencies. The role requires maintaining focus amid ambiguous and strenuous demands, entering data into the Homeless Management Information System (HMIS), documenting reports according to agency policy, making sound decisions, and seeking supervisory guidance appropriately.
Requirements
- High school diploma or GED.
- At least one year of experience in the human services field.
Nice To Haves
- Valid Massachusetts driver’s license in good standing.
- Bilingual English/Spanish.
- Experience administering Narcan and CPR in a work setting.
- Knowledge of addiction, recovery, and mental illness.
- Knowledge of issues pertaining to homelessness.
- Knowledge of area resources.
Responsibilities
- Provide direct care to shelter guests and respond to their needs in a timely, professional manner.
- Help guests develop and implement a housing pathway by motivating them to work toward housing and connecting them with appropriate resources.
- Assist guests in connecting with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate their needs.
- Maintain a safe shelter environment for guests and staff in accordance with Pine Street Inn policies and procedures.
- Enter data into the Homeless Management Information System (HMIS) and document reports according to agency policy.
- Make sound decisions and seek guidance from a supervisor appropriately.
- Maintain focus while responding to ambiguous and strenuous demands.
- Maintain the required guest-to-staff ratio through onsite work.
Benefits
- $21.40–$24.00 per hour, depending on experience and skill set.
- $2.00 shift differential for every hour worked between 11:00 p.m. and 7:00 a.m.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
