Overnight Shelter Counselor, Holy Family Inn

Pine Street Inn•Boston, MA

5d•Onsite

About The Position

The Guest Services Specialist (GSS) works according to Pine Street Inn policies and procedures to help maintain a safe shelter environment for guests and staff. The role focuses on providing direct care and responding to guests in a timely, professional manner based on the priority of their needs. The GSS assists guests in developing and implementing a housing pathway by motivating them to work toward housing and connecting them with appropriate resources. The GSS also helps guests connect with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate their needs. The position requires staying energized and focused amid ambiguous and strenuous demands, entering data into the Homeless Management Information System (HMIS), and documenting reports according to agency policy. The GSS must make sound decisions and seek guidance from a supervisor when appropriate. This is a 100% site-based essential position that maintains the guest-to-staff ratio and is essential during weather emergencies. The schedule is 40 hours per week, Tuesday through Saturday, 11:30 p.m. to 8:00 a.m. Pay is $21.40–$24.00 per hour, depending on experience and skill set, plus a $2.00-per-hour shift differential for hours worked between 11:00 p.m. and 7:00 a.m. The work location is 1 Lingard Street, Dorchester, Massachusetts.

Requirements

High school diploma or GED.
At least one year of experience in the human services field.

Nice To Haves

Valid Massachusetts driver's license in good standing.
Bilingual English/Spanish.
Experience administering Narcan and CPR in a work setting.
Knowledge of addiction, recovery, and mental illness.
Knowledge of issues pertaining to homelessness.
Knowledge of area resources.

Responsibilities

Provide direct care to shelter guests and respond to their needs in a timely, professional manner.
Help guests develop and implement a housing pathway by motivating them to work toward housing and connecting them with appropriate resources.
Help guests connect with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate their needs.
Maintain a safe shelter environment for guests and staff in accordance with Pine Street Inn policies and procedures.
Enter data into the Homeless Management Information System (HMIS).
Document reports in accordance with agency policy.
Make sound decisions and seek guidance from a supervisor when appropriate.
Maintain focus and energy amid ambiguous and strenuous demands.