Overnight Security Operations Coodinator

Goodwill of Central and Northern Arizona

3d•Onsite

About The Position

The Overnight Security Operations Coordinator provides theft deterrence and initial incident response for Goodwill of Central and Northern Arizona and affiliated entities. The role supports the security and safety of facilities, staff, and customers by monitoring security protocols and procedures, reducing overnight shrink, protecting facilities, and coordinating incident resolution. It focuses on optimizing processes and maintaining customer satisfaction while protecting company assets. The coordinator monitors and maintains security surveillance systems, conducts patrols, and responds to incidents. The position also monitors security events and access, supports emergency response, documents and analyzes incidents, and works with company divisions and other departments to improve security awareness and integrate security and technology measures. The role requires regular in-person attendance and travel by vehicle to company or vendor locations, sometimes with little notice, as well as travel to conferences and training locations. The stated schedule is Wednesday, 2:00 a.m.–6:00 a.m., and Thursday through Saturday, 6:00 p.m.–6:00 a.m. Starting pay is $20.00 per hour. The position is based at 2626 W. Beryl Ave., Phoenix, Arizona 85021.

Requirements

High school diploma preferred.
Microsoft Office skills, including Word, Excel, Teams, and Outlook.
Good oral and written communication skills, including the ability to understand and communicate instructions in English.
Ability to prioritize daily duties, manage multiple tasks and audits, and determine appropriate next steps based on available information.
Ability to make appropriate decisions in stressful situations.
Ability to use strategic thought processes to minimize exposure to emerging threats and trends.
Ability to analyze information, identify root causes, and develop and implement approved solutions in stressful situations.
Ability to work independently and collaboratively while managing multiple projects and priorities.
Familiarity with local, state, and federal laws and regulations pertaining to operations.
Ability to obtain and maintain appropriate security clearance as required by the organization.
Valid state-issued driver’s license and clean motor vehicle record.
Ability to safely operate a personal vehicle, company vehicles, and rental vehicles.
Ability to pass a background check and drug screen, where applicable.
Ability to speak and read English proficiently.
Ability to maintain regular and consistent in-person attendance.

Nice To Haves

Bilingual skills.

Responsibilities

Continuously monitor security events, logs, alerts, and other data sources to identify potential or current security incidents and resolve them promptly.
Use technology to monitor sites and identify potential risks and vulnerabilities.
Respond effectively to emergencies, including thefts, burglaries, fires, medical emergencies, workplace violence, and natural disasters; follow emergency procedures, assist with evacuations, and support emergency personnel as needed.
Monitor and control facility access, verify identification, issue staff and visitor badges, maintain visitor logs, and enforce company access and visitor-management policies.
Assess security incidents, including their scope and impact, and implement appropriate mitigation measures.
Proactively search for indicators of compromise, persistent threats, and malicious activities that may not be detected by automated systems.
Monitor and prioritize incident queues, assigning or reassigning incidents to support timely resolution.
Collaborate with company divisions to promote security awareness and provide customers with guidance on company processes.
Communicate with colleagues, visitors, and external stakeholders to provide information and assistance regarding security matters.
Maintain awareness of local emergency services and law enforcement agencies to support effective communication during emergencies.
Maintain communication with customers to support satisfaction and a positive customer experience.
Prepare accurate, detailed reports on security and safety incidents, observations, and daily activities.
Document incidents with photographs, videos, and written reports to support investigations and legal requirements.
Monitor and respond professionally to alarms, Closed Circuit Television, remote monitoring, and emergency incidents.
Monitor security data for abnormalities, conduct root cause analysis, and recommend ways to prevent similar incidents.
Collaborate with other departments to integrate security and technology measures into the overall business strategy.
Travel by vehicle as the driver to multiple company or vendor sites, sometimes with little notice, and travel to conferences and training locations.
Review communications promptly, identify issues, and address them appropriately.
Conduct live video surveillance to detect and resolve theft, property-security issues, and critical incidents.
Maintain investigation-related training and certifications.
Conduct Asset Protection training to improve quality and performance.
Attend required meetings to promote and maintain systems and department services.
Maintain regular and consistent in-person attendance.
Model Goodwill’s core values of Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.