Overnight Security Operations Coodinator

Goodwill of Central & Northern Arizona•Peoria, AZ

2d•Onsite

About The Position

The Overnight Security Operations Coordinator provides theft deterrence and initial incident response services for Goodwill of Central and Northern Arizona and its affiliated entities. The role helps protect facilities, staff, customers, and company assets by monitoring security protocols, reducing overnight shrink, coordinating incident resolution, and supporting customer satisfaction. The coordinator monitors security surveillance and access systems, conducts live video surveillance and patrols, identifies risks and vulnerabilities, and responds to security, safety, and emergency incidents. The position also documents incidents, supports investigations, coordinates with internal departments and emergency services, and travels by vehicle to company or vendor locations, sometimes with little notice. Regular, consistent in-person attendance and participation in required meetings, training, and certification activities are expected. The listed schedule is Wednesday, 2:00 a.m.–6:00 a.m., and Thursday through Saturday, 6:00 p.m.–6:00 a.m. Starting pay is $20.00 per hour. A comprehensive Total Rewards package is available beginning on the first of the month following 60 days of employment.

Requirements

High school diploma preferred.
Microsoft Office skills, including Word, Excel, Teams, and Outlook.
Good oral and written communication skills; ability to communicate and understand verbal and written instructions in English.
Ability to prioritize daily duties, manage multiple tasks and audits, and determine appropriate next steps from available information.
Ability to make appropriate decisions in stressful situations.
Ability to use strategic thought processes to minimize exposure to emerging threats and trends.
Ability to analyze information, identify root causes, and develop and implement approved solutions in stressful situations.
Ability to work independently and collaboratively while managing multiple projects and priorities.
Familiarity with local, state, and federal laws and regulations pertaining to operations.
Ability to obtain and maintain security clearance as required by the organization.
Valid state-issued driver’s license and clean motor vehicle record.
Ability to safely operate a reliable personal vehicle and company vehicles, including rental vehicles.
Ability to pass a background check and drug screen where applicable.
Ability to speak and read English proficiently.
Ability to travel by vehicle to company or vendor locations, sometimes with little notice, and to conferences and training locations.
Ability to maintain regular and consistent in-person attendance.

Nice To Haves

Bilingual skills are helpful but not required.

Responsibilities

Continuously monitor security events, logs, alerts, and other data sources to identify and resolve potential or active security incidents in a timely manner.
Use technology to monitor sites and identify potential risks and vulnerabilities.
Respond to emergencies such as thefts, burglaries, fires, medical emergencies, workplace violence, and natural disasters; follow response procedures, assist with evacuations, and support emergency personnel.
Monitor and control facility access, verify identification, issue staff and visitor badges, maintain visitor logs, and enforce access and visitor-management policies.
Assess the scope and impact of security incidents and implement appropriate mitigation measures.
Proactively search for indicators of compromise, persistent threats, and other malicious activities that automated systems may not detect.
Monitor and prioritize incident queues, assigning or reassigning incidents to support timely resolution.
Promote security awareness by providing guidance to customers on company processes and communicating with colleagues, visitors, and external stakeholders about security matters.
Maintain awareness of local emergency services and law enforcement agencies to support effective communication during emergencies.
Maintain communication with customers to support satisfaction and a positive customer experience.
Prepare accurate, detailed reports on incidents, observations, and daily activities; document incidents with photographs, video, and written reports for investigations and legal requirements.
Monitor and respond professionally to alarms, CCTV, remote monitoring, and emergency incidents.
Review event logs, alerts, and other security data, identify abnormalities, perform root-cause analysis, and recommend ways to prevent similar incidents.
Collaborate with other departments to integrate security and technology measures into the overall business strategy.
Travel as a driver to multiple company or vendor sites, sometimes with little notice, and travel to conferences and training locations as required.
Review communications promptly, identify issues, and address them appropriately.
Conduct live video surveillance to detect and resolve theft, property-security issues, and critical incidents.
Maintain investigation-related training and certifications.
Conduct Asset Protection training to improve quality and performance.
Attend required meetings to promote and maintain systems and department services.
Maintain regular and consistent in-person attendance and model Goodwill core values.
Perform other related duties as assigned.