Overnight Security General Maintenance

Azul Hospitality•Glendale, CA

13d•$25 - $25•Onsite

About The Position

Responsible for the safeguarding of hotel property, assets, guests, visitors, and staff. Patrols property, monitors surveillance equipment, inspects buildings, equipment, and access points. This position also supports other activities of the hotel where services may be closed during the overnight hours, including but not limited to: Parking and retrieving guest vehicles; running food orders to guest room; delivering roll away beds to guest rooms; housekeeping, engineering, and other guest service requests. To repair and maintain the physical structure of the resort and provide technical and administrative support to the Maintenance Dept.

Requirements

One or more of Security experience required.
Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, both verbal and written.
Must have excellent customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
Work with a variety of situations.
React quickly in emergency situations and make decisions that may involve large expenditures or the safety of others.
Must be able to read and interpret drawings, diagrams, and design plans of all trades.
English fluency required.

Nice To Haves

Experience in the hospitality industry preferred.

Responsibilities

Patrol hotel property to ensure the safety of guests and staff and to protect all hotel assets.
Conduct walkthroughs of the entire hotel premises to identify signs of intrusion and ensure doors, windows, and gates are locked down.
Respond to alarms and investigate disturbances.
Conduct investigations, gather evidence, and facilitate interviews with relevant parties.
Listen to and respond to all guest needs and requests in a timely and professional manner.
Report all suspicious activity and hazardous conditions immediately.
Maintain the cleanliness of work areas always.
Practice safe work habits always, to avoid injury to self and others.
Perform other tasks, including cross-training, as directed.
Log daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences, along with daily shift reports.
Support the front desk as needed by answering telephone calls, taking messages, answering questions, and providing information.
Enforce property rules with guests and staff in a professional and courteous manner.
Follow protocol on warning guests of rule violations and evict violators from premises if needed.
Initiates contact to emergency services in emergency situations and enacts the crisis management plan as necessary.
Assists guests and staff in evacuating property and securing building by following property safety protocols.
Perform minor and routine painting, plumbing, electrical wiring, and other related maintenance activities, using hand tools.
Perform preventative maintenance for guest rooms, including vinyl repair touch up paint minor furniture repair tub caulking tile repairs etc.
Perform preventative maintenance for ice machines refrigerators kitchen equipment laundry equipment HVAC guestrooms meeting rooms the swimming pool and hot tub.
Perform plumbing repair, laundry equipment repairs, preventative maintenance on all exhaust fans and supply, monitor energy conservation.
Replace air conditioner filters.
Repair vacuum cleaners and any other small equipment upon request.
Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings.
Understand and respond to all guest needs and requests in a timely and professional manner.
Immediately report all suspicious occurrences and hazardous conditions.
Always maintain the cleanliness of work areas.
Practice safe work habits at all times, to avoid injury to self and others.
To perform other tasks, including cross-training, as directed.
Display strong general mechanical ability.
Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks.
Use the lockout/tagout system before performing and maintenance work.
Notify management concerning the need for major repairs or additions to lighting, heating, and ventilating equipment.
All other duties as assigned by manager or supervisor.
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Any other duties as requested by direct and indirect supervisors.