Security (Overnight)

Property Management•Dallas, TX

8d•Onsite

About The Position

At the AC Hotel/Moxy, creating an exceptional guest experience starts with providing a safe, secure, and welcoming environment. As Security, you'll play a vital role in protecting our guests, associates, visitors, and property while delivering service with professionalism, integrity, and hospitality. This overnight position is responsible for patrolling the hotel and surrounding property, responding to emergencies, investigating incidents, and partnering with hotel leadership to promote a culture of safety. If you're observant, calm under pressure, and passionate about serving others, we'd love to have you on our team.

Requirements

Ability to work overnight shifts, including weekends and holidays, as business needs require.
High school diploma or equivalent required.
Ability to remain calm, make sound decisions, and respond effectively in emergency situations.
Strong observation, communication, and conflict resolution skills.
Ability to write clear and accurate incident reports.
Comfortable working evenings, weekends, holidays, and overnight shifts as business needs require.
Ability to stand and walk for extended periods and work both indoors and outdoors in varying weather conditions.

Nice To Haves

Previous security, law enforcement, military, hospitality, or customer service experience preferred.
CPR, First Aid, or other safety certifications are a plus but not required.

Responsibilities

Patrol the interior and exterior of the hotel and surrounding property to identify and address potential safety hazards, security concerns, and suspicious activity.
Monitor hotel entrances, exits, parking areas, and public spaces to help ensure the safety and security of guests, associates, and visitors.
Promote safe work practices and assist in maintaining a secure environment that aligns with company policies and brand standards.
Help prevent loss, damage, and unauthorized access to hotel property through proactive observation and reporting.
Respond promptly and professionally to emergencies, including medical incidents, fire alarms, safety hazards, disturbances, and threats to life or property.
Coordinate with hotel leadership and emergency responders when necessary to ensure appropriate action is taken.
Remain calm under pressure while providing assistance and support during emergency situations.
Conduct preliminary investigations into accidents, incidents, and security-related concerns as directed.
Prepare clear, accurate, and timely incident reports and maintain all required documentation.
Document observations and communicate security concerns to hotel leadership to support follow-up and resolution.
Provide a visible, approachable presence throughout the hotel while delivering exceptional guest service.
Respond to guest questions, concerns, and requests in a friendly, professional, and timely manner.
Assist in resolving guest issues with courtesy and discretion while maintaining a safe environment for everyone.
Work collaboratively with all hotel departments to ensure both safety and an outstanding guest experience.