Bellman

Choice Hotels International•Phoenix, AZ

12d•Onsite

About The Position

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Position Summary The role of Driver is to ensure 100% guest satisfaction by operating the courtesy shuttle to provide transportation to and from local destinations for our guests. Operates Hotel Shuttle Service Ensure a delightful, seamless arrival and departure for our guests. Greets guest and welcomes to hotel city Keeps current on hotel services and local attractions to answer guest questions and promote hotel services. Handles all guest complaints, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction Drives shuttle to pick-up and drop-off guests to local destinations on a by request or schedule basis Follows airport procedures and shuttle traffic rules to pick up and drop off guests Logs trips and retains fuel receipts in accordance with hotel process Loads and unloads guest luggage from shuttle, using cart and transporting to guest room when required Keeps in contact with the front office and other drivers through provided radio equipment to keep hotel informed of status and location Completes other duties to assist hotel Cleans and maintains lobby area when not operating shuttle, including but not limited to; cart cleaning and polishing, washing front windows, stocking newspapers Assists in other departments as shuttle schedule allows, wearing provided radio to keep in contact with front desk Assists in arranging taxi or other transportation service for guests traveling outside shuttle’s service area Keeps shuttle fueled and reports maintenance issues to engineering for prompt repair arrangement Picks up needed materials locally for departments when orders or other shipping arrangements cannot be made. Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations. Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality

Requirements

Strong verbal, written and interpersonal skills
Commitment to exceptional guest service
Ability to maintain a positive and professional attitude
Adhere to the policies and procedures of the hotel
Adhere to safe driving practices and traffic law
Ability to work a flexible schedule including holidays and weekends
State Driver’s License with no restrictions that prevent operating hotel shuttle.
Ability to clear all necessary airport certification requirements to operation shuttle in airport
Ability to sit or stand for entire shift
Able to drive for long periods of time, frequently stopping and getting into and out of a vehicle
Frequent walking while lifting
Ability to lift up to 70 pounds

Responsibilities

Operates Hotel Shuttle Service
Ensure a delightful, seamless arrival and departure for our guests.
Greets guest and welcomes to hotel city
Keeps current on hotel services and local attractions to answer guest questions and promote hotel services.
Handles all guest complaints, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
Drives shuttle to pick-up and drop-off guests to local destinations on a by request or schedule basis
Follows airport procedures and shuttle traffic rules to pick up and drop off guests
Logs trips and retains fuel receipts in accordance with hotel process
Loads and unloads guest luggage from shuttle, using cart and transporting to guest room when required
Keeps in contact with the front office and other drivers through provided radio equipment to keep hotel informed of status and location
Completes other duties to assist hotel
Cleans and maintains lobby area when not operating shuttle, including but not limited to; cart cleaning and polishing, washing front windows, stocking newspapers
Assists in other departments as shuttle schedule allows, wearing provided radio to keep in contact with front desk
Assists in arranging taxi or other transportation service for guests traveling outside shuttle’s service area
Keeps shuttle fueled and reports maintenance issues to engineering for prompt repair arrangement
Picks up needed materials locally for departments when orders or other shipping arrangements cannot be made.
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality