Bellman

West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel) • Edmonton, AB

2d • Onsite

About The Position

The Guest Services Bellman will have the responsibility of creating and presenting a positive and professional first impression to the guests and visitors of the world-famous Fantasyland Hotel by anticipating guests’ needs and exceeding their expectations.

Requirements

• Must be able to lift a minimum of 50lbs without difficulty.
• Must be able to stand for full shifts on feet.
• Ability to drive both standard and automatic vehicles.
• Must have a class 5 Alberta driving license with a clear abstract.
• Be able to provide excellent customer service and express knowledge of West Edmonton Mall, Fantasyland Hotel, and Edmonton area to immediately assist in Customer inquiries.
• Neat, well-groomed and professional with a positive, friendly attitude.
• Must be able to provide a 3-year Driver’s Abstract.
• Must be able to pass a basic security clearance.

Responsibilities

• Providing great customer service and greeting all customers in a friendly and professional manner.
• Offering luggage assistance to all guests as well as ensures luggage is properly tagged.
• Handling and addressing all customer inquiries, complaints, and suggestions.
• Maintaining and cleaning the entrance and lobby to uphold appearance.
• Acknowledging and approaching all vehicles to immediately assist guests.
• Parking and retrieving vehicles when requested by Fantasyland Hotel Guests in a timely and safe manner.
• Securing all luggage, keys, and property of guests and safely assist guests with delivery of luggage to proper Hotel rooms.
• Providing information regarding Fantasyland Hotel, West Edmonton Mall Inn, West Edmonton Mall’s attractions and stores, and the sights and activities of the City of Edmonton.
• Other responsibilities as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed