Overnight Seasonal Associate- Bradley IL

Five Below•Bradley, IL

7d•Onsite

About The Position

The Overnight Seasonal Associate supports Five Below’s store operations by assisting customers, promoting products and events, resolving customer concerns, communicating merchandise and service needs to management, and collaborating with the store team. The role involves frequent use of registers and other devices, moving and stocking merchandise, retrieving products from the stock room, and working a flexible schedule that may include overnight shifts. The position is hourly and starts at $15.00.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
Good communication skills and ability to engage with customers.
Able to handle customer interactions and potential issues courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Frequently ascend and descend ladders.
Frequently kneel, bend, twist, and stoop.
Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Able to identify and understand email and printed instructions.
Able to remain stationary and upright for 80% of the time.

Responsibilities

Greet and promptly assist customers, including handling multiple customers efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and use product knowledge to offer solutions, seeking exchanges instead of returns when possible.
Inform management about merchandise restocking, service requirements, and customer feedback.
Collaborate with the team to achieve store and company goals and support a positive work environment.
Operate cash registers, computers, hand-held devices, phones, walkies, and mobile devices.
Move, retrieve, and put away merchandise, including using ladders and working in the stock room and sales floor.
Follow merchandise-layout instructions, associate schedules, and standard operating procedures.