Overnight Room Attendant| Crowne Plaza by IHG| McLean, VA - Dulles

PM Hotel Group•Herndon, VA

48d•Onsite

About The Position

The Overnight Room Attendant is responsible for cleaning and servicing guest rooms according to hotel standards. This role involves making beds, changing linens, dusting, vacuuming, mopping, and cleaning bathrooms. The attendant will also replenish towels, amenities, and other guest supplies, and remove trash while maintaining cleanliness of assigned areas. Reporting maintenance issues, damages, or guest concerns to the appropriate department is crucial. The position requires adherence to all hotel safety, sanitation, and security procedures, and responding professionally to guest requests. Maintaining cleaning supplies and equipment in an organized manner and completing assigned rooms and tasks within the required time are also key duties. The role requires the ability to work independently and maintain a professional attitude during overnight hours.

Requirements

Ability to work overnight hours, weekends, and holidays.
Ability to stand, walk, bend, push, pull, and lift as required.
Ability to work independently with minimal supervision.
Good customer-service and communication skills.

Nice To Haves

Previous housekeeping or hotel experience preferred.

Responsibilities

Clean and service guest rooms according to hotel standards.
Make beds, change linens, dust, vacuum, mop, and clean bathrooms.
Replenish towels, amenities, and other guest supplies.
Remove trash and maintain cleanliness of assigned areas.
Report maintenance issues, damages, or guest concerns to the appropriate department.
Follow all hotel safety, sanitation, and security procedures.
Respond professionally to guest requests when needed.
Maintain cleaning supplies and equipment in an organized manner.
Complete assigned rooms and tasks within the required time.
Work independently and maintain a professional attitude during overnight hours.