Overnight Room Attendant| Crowne Plaza by IHG| McLean, VA - Dulles

PM New•Herndon, VA

48d•Onsite

About The Position

The Overnight Room Attendant is responsible for cleaning and servicing guest rooms according to hotel standards. This role involves making beds, changing linens, dusting, vacuuming, mopping, and cleaning bathrooms. The attendant will also replenish towels, amenities, and other guest supplies, remove trash, and maintain the cleanliness of assigned areas. Additionally, they will report maintenance issues, damages, or guest concerns to the appropriate department, and follow all hotel safety, sanitation, and security procedures. The position requires responding professionally to guest requests, maintaining cleaning supplies and equipment, and completing assigned rooms and tasks within the required time, all while working independently and maintaining a professional attitude during overnight hours.

Requirements

Previous housekeeping or hotel experience preferred.
Ability to work overnight hours, weekends, and holidays.
Ability to stand, walk, bend, push, pull, and lift as required.
Ability to work independently with minimal supervision.
Good customer-service and communication skills.

Responsibilities

Clean and service guest rooms according to hotel standards.
Make beds, change linens, dust, vacuum, mop, and clean bathrooms.
Replenish towels, amenities, and other guest supplies.
Remove trash and maintain cleanliness of assigned areas.
Report maintenance issues, damages, or guest concerns to the appropriate department.
Follow all hotel safety, sanitation, and security procedures.
Respond professionally to guest requests when needed.
Maintain cleaning supplies and equipment in an organized manner.
Complete assigned rooms and tasks within the required time.
Work independently and maintain a professional attitude during overnight hours.