Overnight Operations Manager

ModernHaus SoHo•New York, NY

2d•$67,000 - $70,000

About The Position

The Operations Manager is responsible for planning and directing hotel operations to improve productivity and efficiency. The role supports the Front Office leadership and other hotel departments, maintains a visible presence in the lobby, provides operational coverage as needed, and helps ensure guest service and property standards are upheld. Duties also include handling guest concerns, supporting night audit functions, managing employee timekeeping and attendance, and coaching and supervising associates.

Requirements

At least 5 years of progressive experience in a hotel or related field; alternatively, a 2-year college degree and at least 3 years of progressive experience in a related field; or a 4-year degree and at least 1 year of progressive experience in a related field.
Previous supervisory responsibilities.
Proficiency in Windows and company-approved spreadsheet and word-processing applications.
Effective verbal and written communication with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to handle problems by anticipating, preventing, identifying, and solving them.
Ability to understand and evaluate complex information and data from various sources.
Ability to maintain confidentiality.
Ability to work long hours sometimes.
Sedentary work requiring exertion of up to 10 pounds occasionally and negligible force frequently or constantly to move objects.

Responsibilities

Assist the Director and Assistant Director of Front Office in managing Front Office operations and support Food & Beverage, Housekeeping, and Engineering.
Maintain a strong lobby presence and assist front desk agents and guests.
Provide shift coverage in Food & Beverage operations as needed.
Balance hotel room-type inventory.
Ensure the lobby, Mezzanine level, and Food & Beverage areas meet cleanliness, access, bathroom, outdoor-area, elevator, signage, and other property standards.
Monitor and action the Nor 1 upsell program.
Handle guests’ special requests and complaints during the shift.
Perform all other front desk duties and responsibilities.
Investigate and handle complaints, disturbances, emergencies, and similar matters during the shift.
Manage employee payroll and attendance tracking in ADP, make time edits, and conduct call-arounds for overtime as needed.
Coach, train, and counsel hourly associates and administer discipline as needed.
Perform some Night Audit functions, review Night Audit functions, and produce Night Audit reports.
Prepare, copy, and distribute reports as required.
Attend and contribute to periodic meetings to maintain favorable working relationships and promote employee morale, productivity, and efficiency.
Attend required hotel meetings and trainings.
Participate in Manager on Duty coverage as required.
Maintain regular attendance, personal appearance and grooming, and compliance with hotel standards and regulations.
Maximize productivity, identify problem areas, and assist in implementing solutions.
Perform other duties as requested by the manager.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law