Overnight Operations Coordinator

LIFEMOVES•San Jose, CA

12d•$28 - $38•Onsite

About The Position

The Overnight Operations Coordinator provides mobile operational leadership, training, coaching, scheduling support, and crisis response across LifeMoves Interim Supportive Housing programs in Santa Clara and San Mateo Counties. As a first line of operational leadership overnight, the Coordinator partners with site staff and leadership to support safe, consistent, trauma-informed services. The position reports to the Overnight Program Director and is part of a three-person overnight leadership team with the director and another Coordinator. It has no direct reports; site leadership retains overall site responsibility and direct staff supervision. The schedule is 12:00 AM to 8:30 AM, staggered weekly with the second Coordinator to provide seven-day coverage. The Overnight Program Director sets the primary county assignment and cross-county coverage based on operational needs. The role involves significant travel among agency locations throughout the assigned counties. The Coordinator supports operational continuity and staffing across sites, provides training and coaching, assists with scheduling and coverage, and leads or coordinates responses to crises. The role also reinforces safety, quality, client rights, agency procedures, documentation, and communication between overnight operations and daytime leadership. Formal supervision, evaluations, discipline, hiring, time-off approval, and time and attendance approval remain with site leadership and authorized agency personnel.

Requirements

Associate's degree or equivalent experience in Human Services, Social Work, Psychology, Criminal Justice, or a related field.
At least three years of progressively responsible experience in homeless services, residential services, behavioral health, crisis response, or related human services.
Demonstrated experience responding effectively to crisis situations, including strong de-escalation skills.
Demonstrated experience mentoring, coaching, or providing informal or formal leadership to staff.
Knowledge of trauma-informed care, Housing First, harm reduction, and client-centered services, and ability to facilitate learning and provide constructive feedback.
Working proficiency with digital scheduling and timekeeping systems and ability to learn Paycom and other agency tools.
Ability to work the assigned overnight schedule and meet travel requirements.
Satisfactory background check and DMV Motor Vehicle Record Check.
Valid California driver's license, reliable transportation, and current vehicle insurance.
Proof of a clear TB test dated within 60 days of hire.

Nice To Haves

Bachelor's degree in a related field.
Formal supervisory or lead experience, particularly in residential or multi-site programs.
Experience designing or delivering training; CPR instructor qualification or ability to obtain required instructor credentials.
Experience with workforce scheduling or coverage management, including Paycom.
CPI, nonviolent conflict resolution, Mental Health First Aid, or comparable training; overdose-response and suicide-prevention experience.

Responsibilities

Conduct planned and responsive site visits, assess overnight operational needs, and serve as an accessible resource for staff across sites.
Identify site-specific and systemic operational concerns; address them within delegated authority or escalate them to the Overnight Program Director or designated leader.
Coordinate authorized temporary staff reassignments between nearby sites, and provide temporary on-site leadership and hands-on support at short-staffed sites when needed.
Assist with admissions, client transitions, and other operational priorities according to approved procedures.
Collaborate with site supervisors on overnight task expectations and report staffing gaps, fatigue concerns, and operational barriers.
Review overnight schedules and attendance in Paycom, identify coverage gaps and shortages, and support coverage planning using approved tools.
Approve authorized overnight shift swaps, coverage assignments, and schedule adjustments within system access and approved overtime guidelines; communicate changes to leadership and affected staff.
Help staff use scheduling and timekeeping tools correctly and report recurring scheduling problems.
Plan and deliver competency-based training in de-escalation, nonviolent conflict resolution, trauma-informed practice, harm reduction, and overnight procedures; deliver CPR training when qualified and authorized or arrange qualified instructors.
Coach and mentor Residential Service Coordinators, Resident Managers, Program Aides, and Shift Leads; support onboarding, observe and provide feedback, document training, assess skill application, and coordinate follow-up with supervisors.
Facilitate overnight staff meetings as needed, recognize strengths and teamwork, and foster accountability, learning, and psychological safety.
Provide calm leadership during behavioral health crises, medical and facility emergencies, safety concerns, and complex client situations; direct incident priorities and staff deployment and coordinate with responders and agency resources.
Reinforce approved emergency, overdose-response, suicide-response, first-aid/CPR, and evacuation procedures; provide support when emergency response is delayed or unavailable and use designated escalation processes.
Review incident documentation, notify leadership, coordinate immediate overnight follow-up, hand off longer-term actions, facilitate debriefings, and check in with affected employees.
Observe site operations and reinforce safety rounds, wellness checks, and emergency readiness while protecting client privacy, dignity, rest, and individualized needs.
Report hazards and maintenance concerns, reinforce infection prevention and sanitation procedures, support inspection readiness and corrective actions, and share observations on safety, documentation, client engagement, and consistency.
Coach staff on low-barrier admissions, Housing First, harm reduction, individualized safety assessment, service restrictions, involuntary exits, accommodations, interpretation, accessible communication, evacuation assistance, grievance access, nondiscrimination, confidentiality, and approved immigration-enforcement and records-request protocols.
Partner with the Overnight Program Director to develop and refine overnight procedures, tools, and practices, and support rollout of policies and initiatives.
Maintain communication and handoffs between overnight teams, Coordinators, the director, daytime leadership, and relevant departments; provide timely summaries and follow up on reported concerns within confidentiality limits.
Ensure objective, non-disciplinary client observations reach case managers, route housing concerns to daytime staff while respecting client readiness and overnight rest, and reinforce documentation deadlines within authorized access.
Partner with Program Directors, Regional Directors, Clinical Services, Facilities, Client Experience, and other departments; contribute to leadership reporting when requested.
Represent overnight operations professionally and perform other related duties and special projects as assigned.