Overnight Operations Coordinator

LIFEMOVES•San Jose, CA

12d•$28 - $38•Onsite

About The Position

The Overnight Operations Coordinator provides mobile operational leadership, training, coaching, scheduling support, and crisis response across LifeMoves Interim Supportive Housing programs in Santa Clara and San Mateo Counties. As a first line of operational leadership overnight, the Coordinator works with residential staff, site leaders, program directors, and the Overnight Program Director to promote safe, consistent, trauma-informed services across sites. The role has no direct reports; site leadership retains overall site responsibility and direct supervision of staff. The position is part of a three-person overnight leadership team and reports to the Overnight Program Director. The work schedule is 12:00 AM to 8:30 AM, with weekly scheduling staggered with the second Coordinator to provide seven-day coverage. The Overnight Program Director determines the primary county assignment and cross-county coverage based on operational needs. The position requires significant travel among agency locations throughout the assigned counties. The Coordinator supports site operations and overnight coverage, provides competency-based training and coaching, and helps staff respond to crises. The role reinforces safety, quality, client rights, approved procedures, and effective communication between overnight teams and daytime leadership. The Coordinator may direct and prioritize immediate shift tasks and coordinate authorized coverage changes within delegated authority, but does not perform formal staff supervision or assume overall site responsibility.

Requirements

Associate's degree or equivalent experience in Human Services, Social Work, Psychology, Criminal Justice, or a related field.
At least three years of progressively responsible experience in homeless services, residential services, behavioral health, crisis response, or related human services.
Demonstrated experience responding effectively to crisis situations, with strong de-escalation skills.
Demonstrated experience mentoring, coaching, or providing informal or formal leadership to staff.
Knowledge of trauma-informed care, Housing First, harm reduction, and client-centered services, and ability to facilitate learning and provide constructive feedback.
Working proficiency with digital scheduling and timekeeping systems, and ability to learn Paycom and other agency tools.
Ability to work the assigned overnight schedule and meet travel requirements.
Satisfactory background check results.
Satisfactory DMV Motor Vehicle Record Check results.
Valid California driver's license, reliable transportation, and current vehicle insurance.
Proof of a clear TB test dated within 60 days of hire.
Ability to travel significantly throughout assigned counties and agency locations on a daily and weekly basis.
Ability to perform duties that may require sitting, standing, walking, climbing stairs, reaching, reading, using computers or other equipment, communicating and exchanging information, and lifting or moving up to 25 lbs.

Nice To Haves

Bachelor's degree in a related field.
Formal supervisory or lead experience, particularly in residential or multi-site programs.
Experience designing or delivering training.
CPR instructor qualification or ability to obtain required instructor credentials.
Experience with workforce scheduling or coverage management, including Paycom.
CPI, nonviolent conflict resolution, Mental Health First Aid, or comparable training.
Overdose-response and suicide-prevention experience.

Responsibilities

Conduct planned and responsive site visits and serve as an accessible operational resource for overnight staff.
Assess cross-site operational needs, identify systemic and site-specific concerns, act within delegated authority, and escalate matters as needed.
Coordinate authorized temporary staff reassignments between nearby sites, considering staff qualifications and required coverage at both locations.
Provide temporary on-site leadership and hands-on assistance at short-staffed sites, and communicate prolonged coverage needs to leadership.
Assist with admissions, client transitions, and other operational priorities during increased demand, following approved procedures.
Collaborate with site supervisors on overnight task expectations and protect time for safety rounds, monitoring, and crisis readiness.
Review overnight schedules and attendance in Paycom to identify coverage gaps, call-outs, and upcoming shortages.
Approve authorized overnight scheduling details, including shift swaps, coverage assignments, and schedule adjustments, within approved overtime guidelines and agency policy.
Coordinate shift coverage and authorized temporary reassignments, and communicate schedule changes to site leadership, the Overnight Program Director, and affected staff.
Help staff use scheduling and timekeeping tools correctly and report recurring scheduling problems and staffing patterns.
Plan and deliver competency-based training in nonviolent conflict resolution, de-escalation, trauma-informed practice, harm reduction, and overnight procedures.
Deliver CPR training when qualified and authorized, or arrange qualified instructors.
Coach Residential Service Coordinators, Resident Managers, Program Aides, and Shift Leads through observation, feedback, and hands-on support.
Support onboarding and mentoring of new overnight employees, and help staff build skills in decision-making, crisis response, documentation, and client engagement.
Document training participation, assess application of skills, coordinate follow-up coaching with supervisors, and communicate development opportunities to program leadership.
Facilitate overnight staff meetings as needed and foster accountability, learning, recognition, teamwork, and psychological safety.
Provide calm leadership during behavioral health crises, medical and facility emergencies, safety concerns, and complex client situations.
Model trauma-informed, nonviolent de-escalation and the least restrictive safe response; direct incident priorities and staff deployment.
Coordinate with emergency responders, security, behavioral health and clinical resources, and agency leadership during crises.
Ensure approved overdose, suicide-response, first aid/CPR, and evacuation procedures are followed, and assist within completed training.
Review incident documentation, notify leadership, coordinate immediate overnight follow-up, and hand off longer-term actions to responsible site staff.
Facilitate debriefings and after-action reviews, check in with affected employees, and connect them with agency support resources.
Observe site operations and reinforce safety rounds, wellness checks, emergency readiness, and practices that protect client privacy, dignity, rest, and individualized needs.
Identify opportunities to improve safety, documentation, client engagement, and operational consistency, and share observations with program leadership.
Ensure hazards and maintenance concerns are reported and followed up; reinforce infection prevention, sanitation, and applicable public health procedures.
Support inspection readiness and corrective actions.
Coach staff on approved low-barrier admissions, Housing First, harm reduction, and individualized safety assessment.
Reinforce authorized procedures for service restrictions and involuntary exits, including documentation, notice, review, and transition planning.
Ensure staff know how to arrange accommodations, interpretation, accessible communication, evacuation assistance, and grievance access.
Reinforce nondiscrimination, confidentiality, and approved immigration-enforcement and records-request protocols.
Partner with the Overnight Program Director to develop, implement, and refine overnight procedures, operational tools, and practices.
Support policy and initiative rollouts and reinforce approved guidance on staff decisions, authorization, client notices, temporary safety measures, and follow-up routing.
Maintain clear handoffs among the director, Coordinators, overnight teams, and daytime leadership.
Provide timely summaries of incidents, staffing concerns, training needs, and unresolved issues to appropriate leadership staff.
Follow up on concerns reported by overnight staff and relay acknowledgment, outcomes, or updated instructions within confidentiality limits.
Ensure objective, non-disciplinary client observations are communicated to case managers without diagnosing; route housing concerns to daytime staff while respecting client readiness and overnight rest.
Review documentation and reinforce agency, funder, and HMIS/FRNK deadlines within authorized access.
Partner with Program Directors, Regional Directors, Clinical Services, Facilities, Client Experience, and other departments, and contribute to leadership reporting when requested.
Represent overnight operations professionally and perform other related duties and special projects as assigned.