Overnight Operations Manager
About The Position
Our Residential Treatment Facility – located in Lackawanna - has the most current features and technology for resident safety, complementing the special care provided by our dedicated and experienced staff. We take a person-centered approach to serving those with interpersonal, emotional, psychiatric, social, family or educational issues. We create a tailored plan of treatment based on specific goals of the resident. While the RTF is on the cutting edge for resident safety and well-being, it is also designed to be home-like in a therapeutic environment. Note, the term “home-like”, not “like home”. That’s because our goal with every resident is to help them get back to their own homes, care-givers and communities as soon as possible. We are currently seeking an Overnight Operations Manager who is not only a strategic thinker and strong leader, but also shares our passion for fostering the highest possible quality of care for the youth we serve.
Requirements
- Computer skills
- Customer skills
- Active listening
- Critical thinking
- Decision-making ability: The aptitude to extract, interpret, integrate and manage information correctly and make timely and concise decisions for the best course of action, among multiple alternatives, to enable the decision-making process to take place on a higher level in order to achieve objectives.
- Dependability: Job requires being reliable, responsible, and dependable, and fulfilling obligations
- Communication: Oral and written
- Teamwork ability: Job requires preferring to work with others rather than alone, and being personally connected with others on the job
- Time management: Effectively managing one’s time and resources to ensure that work is completed efficiently.
- Leadership skills: Creates a vision or goal for one’s work unit and communicates it in a way that motivates others to implement it. Understands and leverages the organization`s structure and relationships and pursues organization support and resources.
- 1-2 years working with children in a residential setting
- 1-2 years of supervisor experience
- Total of 3 years of experience.
- Valid NYS Driver’s License
- TCI Certified (Agency training provided)
- SCIP-R Certified (Agency training provided)
- CPR Certified (Agency training provided)
- New Hire Orientation (Agency and program specific)
Nice To Haves
- A.A.S degree in Human Services preferred.
Responsibilities
- Ensures all appropriate overnight and morning routines are adhered to across OLV Human Services Residential Programs (ITP, OCFS, and RTF).
- Provides daily direction and observation of night staff as well as ongoing supervision and evaluation.
- Provides support and services to staff working with youth served in OLV Human Services.
- Provides crisis support and direction overnight.
- Provides direct supervision to overnight direct care staff assigned to them as their supervisor.
- Acts as a positive enforcement for all overnight positions.
- Always acts as a positive enforcement to clients.
- Ensures that proper routines and procedures are followed during the night and in the morning.
- Provides supervisory support to programs by making “rounds” throughout the buildings/programs on campus.
- Assists with training of all overnight direct care staff.
- Assists with staffing phone coverage.
- Directs, guides, and monitors staff interactions with clients, including adherence to methods outlined in the client’s treatment plan.
- Collects and provides information for treatment program planning.
- Any other duty as assigned by your Supervisor.
Benefits
- Generous Paid Time Off (PTO), including paid holidays
- Qualifying Non-For-Profit for Federal Student Loan Forgiveness Program
- Casual dress code
- Health, dental & vision insurance options
- Free dental insurance
- Paid Employer sponsored life insurance.
- Supplemental insurance programs for additional life insurance, short-term disability, accident & cancer insurance
- Up to $600 every year for completing biometric health screenings on a single health insurance plan & up to $1,200 if a spouse also completes
- Up to $180 annual gym reimbursement
- Take advantage of our Dental & Outpatient Mental Health services while working
- Employee referral program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
