Overnight Guest Relations Supervisor

Dorchester Collection•Los Angeles, CA

11d•Onsite

About The Position

We care about your career and are known for having the absolute best people in the industry. When you join us as an Overnight Supervisor you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

Requirements

Talent for building relationships, communication, multitasking, fostering a team (including coaching and counseling) and being detail-oriented.
Great communication skills with a strong customer service ethic.
Comfortable communicating in English.

Nice To Haves

Multitasking and being flexible and having agility and general Outlook knowledge are key requirements to be successful in this role.

Responsibilities

Training and supervising the overnight guest relations team.
Welcoming and departing of hotel guests in a courteous and efficient manner.
Processing all payments according to established hotel procedures.
Providing information to any guest or visitor inquiry.
Creating lifelong memories for our guests.
Understanding the purpose behind NEXUS and holding the team accountable to its usage.
Ascertaining the knowledge of the department goals and metrics surrounding NEXUS usage.
Supervising the Guest Relations Researchers, Creative Planner, Taskmasters, Guest Relations Hosts, Expert Hosts (Concierge) and Bell teams during their day.
Providing on the job training for employees.
Supervising on-going training initiatives and conducting training when appropriate.
Fulfilling special requests involving personalized services for VIPs, children, and guest requests.
Proactive approaches to problems and/or missed expectations.
Acting as the ‘Manager on Duty’ when the Overnight Manager is scheduled off.
Responding to the Guest Relations Manager emails and actioning requests.
Assisting with Housekeeping or Bell related requests and/or inquiries.

Benefits

Medical/Dental/Vision Benefits
Pension/401k Plan
Sick Time
Vacation Time
Free Meals on Duty
Uniform provided with complimentary laundry included
Exclusive Access to a discount platform featuring 1000s of retailers
Complimentary stays with breakfast included in all Dorchester Collection hotels – stay once a year at each hotel!
Tenured tiered program.
50% off at restaurants within all of our Dorchester Collection hotels