Guest Relations Supervisor

Westgate Resorts • Park City, UT

3d • Onsite

About The Position

The Guest Relations Supervisor leads the Bell Services, Shuttle, Valet, and Front Drive teams at Westgate Park City Resort & Spa, supporting a seamless guest experience from arrival through departure. This is a hands-on leadership role that works alongside team members in a fast-paced indoor and outdoor resort environment. The supervisor helps shape the culture and performance of the Guest Services Department while modeling Westgate’s values of Passion, Integrity, and Work Ethic.

Requirements

• A valid driver's license and a clean driving record for a motor vehicle record check.
• At least 21 years of age.
• Ability to lift up to 50 pounds and work in a fast-paced indoor and outdoor environment.
• Excellent customer service and communication skills.
• Flexibility to work nights, weekends, and holidays.
• Ability to remain on your feet for the entire shift and move throughout the resort as needed.
• Comfort assisting guests with luggage, equipment, and transportation needs throughout the property.
• Must pass a background check and drug test and demonstrate eligibility to work in the United States.
• Applicants who smoke or use tobacco products will not be considered, except where prohibited by law.

Nice To Haves

• 1–2 years of supervisory experience preferred.

Responsibilities

• Lead and support the Bell Services, Shuttle, Valet, and Front Drive teams to deliver exceptional guest service and smooth daily operations.
• Assist team members with guest arrivals, departures, and transportation needs.
• Load, unload, lift, and transport guest luggage, ski equipment, and other personal belongings safely and efficiently.
• Coordinate dispatching from the Guest Services Desk.
• Train team members on arrival and departure standards, luggage handling, guest engagement, and Forbes Service expectations.
• Maintain operations across shuttle transportation, valet support, and equipment handling.
• Track, store, and deliver guest luggage and packages accurately.
• Lead, coach, and support staff, and assist with scheduling and team development.
• Conduct vehicle and workplace inspections and ensure supplies are stocked.
• Resolve issues using problem-solving skills to improve guest satisfaction.
• Collaborate with other departments to support guest needs and resort operations.
• Perform other tasks as assigned by resort operations leadership.

Benefits

• Highly discounted Epic Locals Ski Pass, while supplies last.
• Free ski, snowboard, and mountain bike equipment rentals.
• Free garage parking.
• Meals in the team member breakroom for $2.00.
• Medical, dental, and vision coverage.
• Paid vacation, sick, and personal time.
• Paid holidays.
• 401(k) with company match.
• DailyPay access to earned income and financial wellness tools.
• Pregnancy, parental leave, and adoption assistance.
• Wellness programs.
• Flexible spending accounts (FSA).
• Tuition assistance.
• Military leave.
• Employee Assistance Program (EAP).
• Life, disability, accident, critical illness, and hospital insurance.
• Pet insurance.
• Exclusive discounts on hotels, cruises, resorts, restaurants, entertainment, and more.
• Low-cost gym membership.
• Annual scholarship of up to $40,000 for one eligible dependent of a current team member.
• Career growth and advancement opportunities.
• Community involvement opportunities.
• Pooled tips.
• Access to resort team member meals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed