Guest Relations Supervisor

Westgate Resorts • Park City, UT

2d • Onsite

About The Position

Westgate Park City Resort & Spa is seeking a Guest Relations Supervisor to lead the Bell Services, Shuttle, Valet, and Front Drive teams and support a seamless guest experience from arrival through departure. This is a hands-on leadership role that works alongside team members in a fast-paced indoor and outdoor environment. The supervisor shapes the Guest Services Department’s culture and performance while modeling Westgate’s values of Passion, Integrity, and Work Ethic. Pay is $21 per hour plus pooled tips.

Requirements

• Must be at least 21 years of age.
• Must have a valid driver's license and a clean driving record for a motor vehicle record check.
• Ability to lift up to 50 lbs.
• Excellent customer service and communication skills.
• Flexibility to work nights, weekends, and holidays.
• Must be able to remain on your feet for the entire shift and move throughout the resort as needed.
• Comfort assisting guests with luggage, equipment, and transportation needs throughout the property.
• Applicants must pass a background check and drug test and demonstrate eligibility to work in the United States.
• Applicants who smoke or use tobacco products will not be considered, except where prohibited by law.

Nice To Haves

• 1–2 years of supervisory experience preferred.

Responsibilities

• Lead and support the Bell Services, Shuttle, Valet, and Front Drive teams to deliver exceptional guest service and ensure smooth daily operations.
• Work alongside team members to assist with guest arrivals, departures, and transportation needs.
• Load, unload, lift, and transport guest luggage, ski equipment, and other personal belongings safely and efficiently.
• Coordinate dispatching from the Guest Services Desk to provide efficient guest support.
• Train team members on arrival and departure standards, luggage handling, guest engagement, and Forbes Service expectations.
• Maintain smooth operations across shuttle transportation, valet support, and equipment handling.
• Ensure accurate tracking, storage, and delivery of guest luggage and packages.
• Lead, coach, and support staff while assisting with scheduling and team development.
• Conduct vehicle and workplace inspections and ensure supplies are stocked.
• Resolve issues using problem-solving skills to improve guest satisfaction.
• Collaborate with departments to support guest needs and resort operations.
• Perform other tasks as assigned by resort operations leadership.

Benefits

• Highly discounted Epic Locals Ski Pass, while supplies last
• Free ski, snowboard, and mountain bike equipment rentals
• Free garage parking
• $2 meals in the Team Member Breakroom
• Comprehensive medical, dental, and vision coverage
• Paid time off, including vacation, sick, and personal time
• Paid holidays
• 401(k) with company match
• DailyPay access to earned income
• Pregnancy, parental leave, and adoption assistance
• Wellness programs
• Flexible spending accounts
• Tuition assistance
• Military leave
• Employee Assistance Program
• Life, disability, accident, critical illness, and hospital insurance
• Pet insurance
• Loyalty program with discounts on hotels, cruises, resorts, restaurants, entertainment, and more
• Low-cost gym membership
• David A. Siegel Legacy Scholarship of up to $40,000 annually for one eligible dependent of a current Team Member
• Career growth and advancement opportunities
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed