Overnight Front Office Supervisor
About The Position
The Overnight Front Office Supervisor leads the Front Desk and Guest Services teams at Loews Kansas City Hotel, an 800-room hotel connected to the Kansas City Convention Center. The role oversees daily front office operations, promotes exceptional guest service, develops team members, and supports efficient hotel operations. The supervisor responds to guest and internal inquiries, coordinates with housekeeping, monitors guest feedback, maintains financial and operational records, and handles emergencies professionally. The position may require varying schedules based on business needs, regular attendance, and participation in mandatory training sessions and meetings. Other duties may be assigned.
Requirements
- At least two years of guest service experience in hotel hospitality is preferred.
- At least one year of experience in a guest service leadership role is preferred.
- Ability to stand for long periods of time is required.
- Ability to work varying schedules to reflect business needs may be required.
Nice To Haves
- Experience with a property management system; Opera is preferred.
- Knowledge of budgeting, forecasting, and financial analysis in a hotel setting.
- Veterans and military spouses are encouraged to apply.
Responsibilities
- Oversee daily Front Office operations to ensure smooth and efficient service delivery.
- Lead, mentor, and develop team members to support high performance and uphold Loews service standards.
- Monitor guest feedback, promptly resolve concerns, and implement strategies to improve guest satisfaction and loyalty.
- Coordinate room assignments and collaborate with housekeeping to meet guest preferences.
- Design and deliver training programs to improve team skills and operational excellence.
- Serve as the primary point of contact for internal and external inquiries.
- Conduct audits, maintain accurate financial records, and analyze performance metrics.
- Prepare operational and guest experience reports for management review.
- Partner on initiatives to promote hotel services and improve efficiency.
- Handle emergencies professionally, ensuring guest and team safety.
- Maintain regular attendance in conformance with standards.
- Attend mandatory training sessions and meetings.
- Perform other duties as assigned.
Benefits
- Competitive health and wellness benefits
- 401(k) with company match
- Paid sick days, vacation, and holidays
- Paid bereavement and paid pet bereavement
- Training and development opportunities and career growth
- Tuition reimbursement
- Pet insurance
- Team Member hotel rates, discounts, and other perks
- Uniforms provided with dry cleaning at no cost
- On-site parking
- Complimentary meals in the Team Member Café while working
- Community volunteer opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
