Overnight Front Desk Associate

Planet Fitness • Buffalo, NY

7d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking a part-time Overnight Front Desk Associate for its Cheektowaga, New York location. The role provides friendly, professional service to members and prospective customers, handles telephone inquiries and payments, communicates product benefits and promotions, and helps maintain club cleanliness. Overnight weekday hours depend on club needs; initial training hours and schedules may vary. Candidates should discuss their availability with the Hiring Manager or include it on their application.

Requirements

• Be at least 18 years old.
• Have a high school diploma or equivalent.
• Have six months of face-to-face customer service experience in a retail environment.
• Have excellent verbal and written communication skills.
• Be able to manage multiple responsibilities.
• Demonstrate a solid work ethic, decision-making ability, and problem-solving skills.
• Be a self-starter who takes initiative with minimal direction and supervision.
• Be comfortable working a flexible rotating schedule.
• Have strong customer service skills.
• Be able to work as part of a team whose members depend on each other to get work done.
• Be willing to learn, seek new challenges, and take on additional responsibilities.
• Be friendly and professional when interacting with customers while cleaning is being performed.
• Be hardworking, enthusiastic, and energetic.
• Meet the physical requirements of talking and hearing; sitting, standing, and using hands and fingers to handle or feel; standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.

Responsibilities

• Welcome members and acknowledge them when they leave in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service, answering calls promptly and knowledgeably and providing complete, accurate information.
• Use communication and problem-solving skills to resolve customer concerns and ensure a pleasant experience.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining accuracy in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and critical illness coverage; applicable to full-time positions.
• Paid time off; applicable to full-time positions.
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED